The Desktop Technician's role is to support and maintain the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
Perform installations, maintenance and repair work on any computer related equipment that supports the business from laptops, desktops, communications equipment (digital & IP phones), tablets (ex. iPad's), smart phones (ex. Blackberry's, iPhone's, Android's), printers, local area networks, wide area networks, any piece of computer related peripheral or software an end user would be using. An IT technician has to perform the majority of the mentioned tasks while providing a high level of customer service to the user to include senior level managers and executives.
-Connecting and setting up hardware
-Installing work stations
-Loading all necessary software
-Providing network access and connectivity to the staff
-Enforcing corporate security standards at the desktop level
-Advising I.T. Management about any security breach
-Ensuring that lock out programs are installed
-Troubleshooting all issues in a timely manner
-Adhering to corporate I.T. design, such as IP address schemes
-Maintaining a list of necessary maintenance and repairs
-Researching both current and potential services and resources
-Making recommendations about the purchase of resources
-Identifying and preparing hardware for safe disposal
-Ensuring hardware is secured and stripped before disposal
-Ensuring technology is equipped with the latest hardware and software and is accessible, where the main activities are:
Troubleshooting network operating system, software and hardware.
Being familiar with network operating system, software and hardware.
Work within a ticketing system and create documentation for new processes.
Training staff to maximize the potential of existing technology.
Taking new users through the orientation process.
Providing individual support and training upon request.
Providing recommendations about support and information access.
Maintaining an updated inventory of software, hardware and resources (Dell KACE experience a plus).
-Demonstrated aptitude for continuous learning and innovative thinking.
-Able to work independently and in a team environment.
-VOIP experience a plus
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
3-5 years of experience in a Help Desk role.
Excellent customer service skills.
Strong interpersonal communications skills.
Ability to work independently.
Posted By: firstname.lastname@example.org
Thank you for applying to the Desktop Support Technician position. Your job application has been routed to the appropriate branch for consideration. Please make note of your Password, as you will need this if you are selected to move forward in the process. Your email address will most likely serve as your username.