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Enterprise Architect

Date Posted: 9/26/2018

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Job Description

ENTERPRISE ARCHITECT

(Job location can be flexible and at one of the company's many office locations.)

We are looking for a self-motivated, highly professional enterprise architect to join our Technical Support Team. Working closely with both the Customer Success and Technical Support teams, the candidate will be engaged on as needed basis with customer IT management and technical personnel to help troubleshoot complex issues as well as to work with customers to optimize their RPA architecture from a scalability, stability, and resilience perspective, 
The Responsibilities Of The Candidate Also Include The Following

  • As required, the candidate will work with customers to perform architectural and process health checks of development, test, and or/production infrastructures. This will include identifying and documenting proposed optimizations and best practices to support maximum availability as well as scaling of the infrastructure.
  • As required, the Enterprise architect will provide onsite or remote onboarding services for large customers and/or particularly complex environments.
  • Ensure that customers are able to scale seamlessly and rapidly with minimal issues.
  • Work on key complex critical issues on site at the customer location along with customer personnel and remote our Support engineers to reproduce issues and gather data as needed.
  • Coordinate or assist onsite/remote technical resources to work toward resolution of issues with major upgrades or implementations
  • Produce high quality, well structured environment assessment documents as necessary, including software and hardware release planning, upgrade planning and bug risk analysis.
  • Monitor customers systems to identify potential problems and trends, and subsequently make the necessary recommendations to resolve them to ensure optimal performance of these systems.
The successful candidate will thrive on customer interaction and possess excellent verbal and written communication skills as well as outstanding Windows client/server enterprise environment troubleshooting and architecture skills. The successful candidate will also have experience in one or more customer facing roles attaining trusted advisor relationships. The candidate should also be a creative problem solver who enjoys working on challenging issues, is comfortably handling customer escalations, continuously learning new technologies and protocols.
Technical Skills 
  • BS/MS in Computer Science or other technical field
  • Excellent communication (both written and verbal), organization, time management, and leadership skills
  • Strong English, LatAm Spanish, verbal, written and presentation fluency required.
  •  Strong experience evaluating, specifying, and troubleshooting large enterprise Windows Client/Server architectures including network components (firewalls, switches), load balancers, different data bases, and virtual environments. Should include a strong emphasis on deployment planning, troubleshooting, upgrading, integration, and maintenance of client/server operations. Also, should include the ability to take a creative approach to problem solving, including troubleshooting and workaround identification.
  • Comfortable interacting with all levels of management
  • Ability to work well with a variety of customer roles and management levels (e.g. IT engineers, developers, IT managers and Business owners personnel), engaging with them at the appropriate technical level.
  • Experience in management of large enterprise customers including of technical projects requiring coordination of various resources for successful outcomes.
  • The types of tasks this individual is responsible are a mix of structured and unstructured tasks. This individual will apply attained experiences and knowledge in solving routine to mo

Job Requirements

Enterprise Architect
(Job location can be flexible and at one of the company's many office locations.)

We are looking for a self-motivated, highly professional enterprise architect to join our Technical Support Team. Working closely with both the Customer Success and Technical Support teams, the candidate will be engaged on as needed basis with customer IT management and technical personnel to help troubleshoot complex issues as well as to work with customers to optimize their RPA architecture from a scalability, stability, and resilience perspective,
The Responsibilities Of The Candidate Also Include The Following
As required, the candidate will work with customers to perform architectural and process health checks of development, test, and or/production infrastructures. This will include identifying and documenting proposed optimizations and best practices to support maximum availability as well as scaling of the infrastructure.
As required, the Enterprise architect will provide onsite or remote onboarding services for large customers and/or particularly complex environments.
Ensure that customers are able to scale seamlessly and rapidly with minimal issues.
Work on key complex critical issues on site at the customer location along with customer personnel and remote our Support engineers to reproduce issues and gather data as needed.
Coordinate or assist onsite/remote technical resources to work toward resolution of issues with major upgrades or implementations
Produce high quality, well structured environment assessment documents as necessary, including software and hardware release planning, upgrade planning and bug risk analysis.
Monitor customers systems to identify potential problems and trends, and subsequently make the necessary recommendations to resolve them to ensure optimal performance of these systems.
The successful candidate will thrive on customer interaction and possess excellent verbal and written communication skills as well as outstanding Windows client/server enterprise environment troubleshooting and architecture skills. The successful candidate will also have experience in one or more customer facing roles attaining trusted advisor relationships. The candidate should also be a creative problem solver who enjoys working on challenging issues, is comfortably handling customer escalations, continuously learning new technologies and protocols.
Technical Skills
BS/MS in Computer Science or other technical field
Excellent communication (both written and verbal), organization, time management, and leadership skills
Strong English, LatAm Spanish, verbal, written and presentation fluency required.
Strong experience evaluating, specifying, and troubleshooting large enterprise Windows Client/Server architectures including network components (firewalls, switches), load balancers, different data bases, and virtual environments. Should include a strong emphasis on deployment planning, troubleshooting, upgrading, integration, and maintenance of client/server operations. Also, should include the ability to take a creative approach to problem solving, including troubleshooting and workaround identification.
Comfortable interacting with all levels of management
Ability to work well with a variety of customer roles and management levels (e.g. IT engineers, developers, IT managers and Business owners personnel), engaging with them at the appropriate technical level.
Experience in management of large enterprise customers including of technical projects requiring coordination of various resources for successful outcomes.
The types of tasks this individual is responsible are a mix of structured and unstructured tasks. This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.
A high degree of technical acumen enablin
Posted By: hhabibvand@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Dallas, TX
  • Job Type:Accounting
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:9/26/2018
  • Contact: Hamid Habibvand (408) 418-1867
  • Pay Range: $0.00 - $0.00 Annually
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Job Reference: JO-1809-40148