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DIRECTOR of CLIENT SERVICES

Date Posted: 9/17/2018

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Job Description

DIRECTOR CLIENT SERVICES
The Director, Client Services will be responsible for building and leading a Latin America distributed organization who will serve as our implementation and partner enablement experts in the Robotic Process Automation space using our products.  In this role, you will work with the Executive leadership team to define the current and future Services and Support strategy.  You will be responsible for:

  • Leading the professional services and partner enablement teams of a product company as a PS org with its own KPIs, goals and P&L.
  • Defining processes and managing collaboration with global Services teams 
  • Provide leadership for the Services function and integrate strategic direction into the Services program activities and goals.
  • Select, build and develop the team by recruiting, training, defining staff development areas and providing ongoing feedback, coaching and training.
  • Define and develop Services offerings that meet the needs of our customers and partners, drive new markets and/or expand existing market presence, and generate ROI
  • Develop strong working relationships across Sales, Partner Enablement, Product and Marketing teams
  • Execute strong business practices to drive effective use of consulting methodologies within the team to achieve and exceed customer expectations.
  • Contribute to the Product team by providing insight and feedback relative to customers' critical business issues and solutions opportunities.
  • Improvise customer's adoption of our technologies and provide superior customer experience.
Desired Skills and Experience
  • 15+ years of work experience.
  • 10+ years experience in software professional services and/or partner enablement roles
  • 3-5 years managing a professional services organization as a VP, Professional.
  • Deeper understanding of software technology
  • Undergraduate degree in Computer Science or Computer Engineering
  • Ability to work in diverse, fast paced environment and effectively collaborate across teams
  • Ability to build and manage a Professional Services and Support org (with its own P&L) in a product company
  • Ability to juggle multiple projects and initiatives simultaneously
  • Ability to accurately estimate effort and resources required to meet company's strategic goals
  • Ability to present complex technology concepts to Senior executives in an understandable way
  • Team player who will work across the organization to create and drive an actionable strategy for the worldwide Professional Services 
  • Excellent communication and presentation skills
  • Prior experience in automation technology would be a plus
  • Based in Dallas, and Up to 50% travel in Latin America required for this job
  • Spanish(Bilingual) required
 
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

DIRECTOR CLIENT SERVICES
The Director, Client Services will be responsible for building and leading a Latin America distributed organization who will serve as our implementation and partner enablement experts in the Robotic Process Automation space using our products. In this role, you will work with the Executive leadership team to define the current and future Services and Support strategy. You will be responsible for:
• Leading the professional services and partner enablement teams of a product company as a PS org with its own KPIs, goals and P&L.
• Defining processes and managing collaboration with global Services teams
• Provide leadership for the Services function and integrate strategic direction into the Services program activities and goals.
• Select, build and develop the team by recruiting, training, defining staff development areas and providing ongoing feedback, coaching and training.
• Define and develop Services offerings that meet the needs of our customers and partners, drive new markets and/or expand existing market presence, and generate ROI
• Develop strong working relationships across Sales, Partner Enablement, Product and Marketing teams
• Execute strong business practices to drive effective use of consulting methodologies within the team to achieve and exceed customer expectations.
• Contribute to the Product team by providing insight and feedback relative to customers’ critical business issues and solutions opportunities.
• Improvise customer's adoption of our technologies and provide superior customer experience.
Desired Skills and Experience
• 15+ years of work experience.
• 10+ years experience in software professional services and/or partner enablement roles
• 3-5 years managing a professional services organization as a VP, Professional.
• Deeper understanding of software technology
• Undergraduate degree in Computer Science or Computer Engineering
• Ability to work in diverse, fast paced environment and effectively collaborate across teams
• Ability to build and manage a Professional Services and Support org (with its own P&L) in a product company
• Ability to juggle multiple projects and initiatives simultaneously
• Ability to accurately estimate effort and resources required to meet company’s strategic goals
• Ability to present complex technology concepts to Senior executives in an understandable way
• Team player who will work across the organization to create and drive an actionable strategy for the worldwide Professional Services
• Excellent communication and presentation skills
• Prior experience in automation technology would be a plus
• Based in Dallas, and Up to 50% travel in Latin America required for this job
• Spanish(Bilingual) required
Posted By: hhabibvand@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Dallas, TX
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:9/17/2018
  • Contact: Hamid Habibvand (408) 418-1867
  • Pay Range: $0.00 - $0.00 Annually
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Job Reference: JO-1809-39262