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Help Desk/Support Engineer

Date Posted: 6/28/2018

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Job Description

**Night Shift**

  • High School Diploma or equivalent required; undergrad degree in Computer Science or related field, or commensurate relevant experience preferred
  • 1 to 2 years of experience with troubleshooting and providing remote support
  • 1+ years of experience troubleshooting the current versions of the Windows Desktop Operating Systems
  • 1+ years of experience troubleshooting and supporting Citrix XenApp and/or XenDesktop
  • 1+ years of experience with basic administration of the following:
    • The most current versions of the Windows Server family operating system
    • The most current versions of Microsoft Active Directory
    • The most current versions of Microsoft Exchange Server
  • A working knowledge of the following technologies (current versions)
    • Mobile devices, laptops and desktops
    • Common desktop applications including the most current version of Microsoft Office
    • Server backup solutions
    • Client/server printing
    • Citrix XenApp and/or XenDesktop
    • Common TCP/IP services including HTTP, FTP, DNS and DHCP
  • Hands-on hardware and software troubleshooting experience
  • Highly self-motivated and directed
  • Proven analytical and problem-solving abilities
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment; preferably an IT Call Center
  • Familiarity with the use of and troubleshooting current version of the Mac OS (Desktop) is a plus


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

1 to 2 years of experience with troubleshooting and providing remote support

1+ years of experience troubleshooting the current versions of the Windows Desktop Operating Systems

1+ years of experience troubleshooting and supporting Citrix XenApp and/or XenDesktop

Strong customer service orientation

Experience working in a team-oriented, collaborative environment; preferably an IT Call Center
Posted By: abrownell@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Phoenix, AZ
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:6/28/2018
  • Contact: Anthony Brownell (602) 314-8320
  • Pay Range: $23.80 - $23.80 Hourly
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Job Reference: JO-1806-32853