High School Diploma or equivalent required; undergrad degree in Computer Science or related field, or commensurate relevant experience preferred
1 to 2 years of experience with troubleshooting and providing remote support
1+ years of experience troubleshooting the current versions of the Windows Desktop Operating Systems
1+ years of experience troubleshooting and supporting Citrix XenApp and/or XenDesktop
1+ years of experience with basic administration of the following:
The most current versions of the Windows Server family operating system
The most current versions of Microsoft Active Directory
The most current versions of Microsoft Exchange Server
A working knowledge of the following technologies (current versions)
Mobile devices, laptops and desktops
Common desktop applications including the most current version of Microsoft Office
Server backup solutions
Citrix XenApp and/or XenDesktop
Common TCP/IP services including HTTP, FTP, DNS and DHCP
Hands-on hardware and software troubleshooting experience
Highly self-motivated and directed
Proven analytical and problem-solving abilities
Strong customer service orientation
Experience working in a team-oriented, collaborative environment; preferably an IT Call Center
Familiarity with the use of and troubleshooting current version of the Mac OS (Desktop) is a plus
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
• 1 to 2 years of experience with troubleshooting and providing remote support
• 1+ years of experience troubleshooting the current versions of the Windows Desktop Operating Systems
• 1+ years of experience troubleshooting and supporting Citrix XenApp and/or XenDesktop Posted By: email@example.com
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