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IT Support Specialist

Date Posted: 2/22/2024

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Job Description

Job Title: IT Support Specialist
Job Location: San Diego, CA 92130
Salary Range: $85,000-$95,000
Job Type: 100% Onsite; Direct Hire

Summary:

The function of the IT Support Specialist is to provide advanced-level technical support for all aspects of the IT environment including end-user systems, production systems, and network operations. This individual will be integral in building out the IT foundation, inclusive of cloud architecture and cybersecurity practice.

Essential Function:

  • Assist with managing on-prem and cloud-based infrastructure, including but not limited to AWS, Azure, or Google Cloud Platform.
  • Ensure optimal performance, security, and cost-efficiency of cloud-based systems.
  • Assist with Intune management process.
  • Install, configure, and maintain servers and endpoints, leveraging Microsoft Intune for comprehensive management of operating system patches, upgrades, and endpoint security.
  • Monitor both on-prem and cloud network performance and security, ensuring system integrity and robust data protection across all platforms.
  • Provide advanced technical support to resolve complex issues related to hardware, software, networking, and cloud-based services.?
  • Oversee and manage backup solutions, ensuring robust data protection and recovery strategies.
  • Act as the primary escalation point for Managed Detection and Response (MDR) services, managing and coordinating responses to security incidents.
  • Handle onboarding and offboarding processes, ensuring smooth transitions for employees with regard to IT systems and access.
  • Provide training for cloud applications, services, and support to ensure efficient use of IT resources.
  • Work closely with other departments to ensure a cohesive IT strategy and infrastructure.
  • Create and maintain detailed documentation of systems, configurations, and procedures.


    Requirements:
  • Bachelor's degree in information systems, or Related Field preferred or equivalent experience
  • 5+ years of IT and desktop support work experience in a small or medium business environment.
  • 2+ years of experience with JIRA Helpdesk (preferred)
  • Microsoft Windows/Windows Server and Office experience required.
  • Technical Skills: Proficiency in cloud services (Microsoft 365: All Admin Centers, AWS, Azure, GCP), server administration, network management, and cybersecurity.?
  • Availability for limited after-hours and weekend work as needed.
  • NetSuite experience (preferred)
  • Jira / Confluence experience (preferred)
  • Exposure to Cybersecurity best practices and implementation, preferably in a highly regulated environment. (preferred)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


To apply please email your resume to ahakim@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:San Diego, CA
  • Job Type:
  • Experience:None
  • Education:None
  • Date Posted:2/22/2024
  • Contact: Angel Hakim (858) 727-9989
  • Pay Range: $85,000.00 - $95,000.00 Annually
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Job Reference: JN -022024-359756