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Level 2 Help Desk Technician

Date Posted: 2/21/2024

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Job Description

This role is fully onsite in Hartford County, Connecticut

Job Responsibilities:

  • Quick and efficient resolution of advanced issues from Level 1 techs or end-users requiring more in-depth knowledge.
  • Conduct sophisticated fixes and problem analysis to identify the root cause of technical problems.
  • Develop and document solutions and build knowledge base articles.
  • Imaging, installation, configuration of Windows desktop hardware and business approved software.
  • Support and maintain audio and video equipment.
  • Act as a support process owner or domain expert.
  • Diagnose and resolve issues related to network connectivity and system performance.
  • Provide support for server environments, including scripting, maintenance, and monitoring.

Job Competencies:

  • Operating Systems and Software: Windows 10, Windows 11, MS Office 2019-365, MFA/SSO, OneDrive, MS Teams.
  • Administration: Familiarity with Active Directory, Exchange, Microsoft Teams administration.
  • Hardware and Peripherals: extensive knowledge of PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android).
  • Connectivity: Client PC connectivity - Experience with Ethernet, Wireless, and VPN.
  • Server Knowledge: File and Print Server knowledge.
  • Experience with Tools: Experience with Microsoft Deployment Services, DesktopCentral, Service Desk Plus, and Networking is helpful.
  • Strong customer service and resolution skills.
  • Ability to communicate technical information verbally and in writing to a wide range of end-users.
  • Experience: 3 years or more of experience working in a Windows environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Hartford, CT
  • Job Type:I.T.
  • Experience:None
  • Education:None
  • Date Posted:2/21/2024
  • Contact: Gina Block (860) 626-5340
  • Pay Range: $25.00 - $29.00 Annually
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Job Reference: JN -022024-359602