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Sr. CRM Support Specialist

Date Posted: 3/8/2018

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Job Description

Duties:
The Senior CRM Support Specialist is a key contributor to support data validation and data migration during major project releases in the CRM Application (SURF). The role will work within the Sales organization to support system improvements. This is a senior level position with an opportunity to learn about business operations, encompassing the end to end sales process.

Responsibilities:
Provide support and resolution to the Sales organization
Interact with cross functional groups including IT to mitigate and resolve any CRM issues
Interpret Business Requirement Documents (BRD) and help manage a team for business testing
Document problems and activity and solution for each incident
Communicate the status of issues to the business requester and the CRM team
Help manage a team for prioritization 

Skills:   
Self-starter and eager to learn 
Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Familiarity with sales tools including CRM, forecasting applications & back office, preferably in a SaaS environment is a must. 
Exceptional written and verbal communication skills.
Ability to work independently and as a team member
3-5 years of business operations experience

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

Skills:
Self-starter and eager to learn
Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Familiarity with sales tools including CRM, forecasting applications & back office, preferably in a SaaS environment is a must.
Exceptional written and verbal communication skills.
Ability to work independently and as a team member
3-5 years of business operations experience
Posted By: jhussein@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Santa Clara, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:3/8/2018
  • Contact: Jacqueline Hussein (408) 418-1867
  • Pay Range: $48.00 - $50.00 Hourly
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Job Reference: JO-1803-23229