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IT Support Technician

Date Posted: 2/12/2018

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Job Description

POSITION DETAILS
The IT Support Technician provides technical support in hardware and software to all team members.
ESSENTIAL DUTIES & RESPONSIBILITIES

  • Installing hardware and software systems.
  • Maintaining or repairing equipment (workstations, laptops, tablets, printers etc.)
  • Troubleshooting software and hardware to maintain performance and systems.
  • Setting up computer/network security measures.
  • Configuring network access for individual users.
  • Offering technical support on-site, via phone, remote support and email.
  • Cloning systems with Acronis and Ghost.
  • Participate in on-call 24/7 support rotation
  • Document all technical work and enhance existing documentation. Provide monthly written status reports to Manager of IT/IS.
Others duties as assigned by supervisor
REQUIREMENTS
  • Prefer A+ certified or similar.
  • Two (2) or more years related experience with system configurations and troubleshooting
  • Proficiency with troubleshooting concepts, ability to analyze break fix situations, meets deadlines with minimal supervision
  • Team player and open to learning and mastering new IT concepts
  • Excellent oral and written communication skills, customer interface skills, problem solving and innovative resolution ability
and the ability to be a highly effective team member are required
  • Ability to work under pressure
EDUCATION / EXPERIENCE
  • Bachelor's degree (B.A. /B.S.) from a four-year college or university; or one to two years related experience and/or training;
 or equivalent combination of education and experience.
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

POSITION DETAILS
The IT Support Technician provides technical support in hardware and software to all team members.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Installing hardware and software systems.
• Maintaining or repairing equipment (workstations, laptops, tablets, printers etc.)
• Troubleshooting software and hardware to maintain performance and systems.
• Setting up computer/network security measures.
• Configuring network access for individual users.
• Offering technical support on-site, via phone, remote support and email.
• Cloning systems with Acronis and Ghost.
• Participate in on-call 24/7 support rotation
• Document all technical work and enhance existing documentation. Provide monthly written status reports to Manager of IT/IS.
Others duties as assigned by supervisor
REQUIREMENTS
• Prefer A+ certified or similar.
• Two (2) or more years related experience with system configurations and troubleshooting
• Proficiency with troubleshooting concepts, ability to analyze break fix situations, meets deadlines with minimal supervision
• Team player and open to learning and mastering new IT concepts
• Excellent oral and written communication skills, customer interface skills, problem solving and innovative resolution ability
and the ability to be a highly effective team member are required
• Ability to work under pressure
EDUCATION / EXPERIENCE
• Bachelor's degree (B.A. /B.S.) from a four-year college or university; or one to two years related experience and/or training;
or equivalent combination of education and experience.
Posted By: jcruz@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Los Angeles, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:2/12/2018
  • Contact: John Cruz (310) 598-7092
  • Pay Range: $20.00 - $30.00 Annually
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Job Reference: JO-1802-21286