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IT Manager

Date Posted: 2/7/2024

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Job Description

Job Title: Manager of IT Support
Job Type: Hybrid, Direct Hite
Job Location: San Diego
Salary Range: $ 120,000 - $170,000

Key Duties/Responsibilities:
* Plans and manages the Technology Support (RTS) Advanced Support team for escalated technical support.
* Monitors system performance, directs system changes, and collaborates with external vendors for integration.
* Manages RTS Advanced Support Team operations to meet defined service level agreements and presents performance reports to senior management.
* Provides input into project planning, monitoring, and budgeting; participates in cross-functional teams.
* Participates in resolving complex production problems, reviews troubleshooting documents, and contributes to the Knowledge Base System.
* Provides input on restaurant technology roadmap and strategic planning, implements services and processes to improve support.
* Manages customer expectations and relationships, resolves support concerns, and advises on technology and procedures.
* Serves as a point of contact for testing new or modified scripts and packages.
* Manages vendors, ensures service level agreements, and oversees Request for Proposal (RFP) activities.

Qualifications:
* Bachelor's degree or equivalent, preferably in Computer Science, Information Systems, Engineering, or Business Management.
* A+, N+ and CompTIA certifications preferred.
* 6-8 years managing a technical service/help desk group, preferably in a restaurant, hospitality, or retail quick service environment.
* 2+ years of past experience in customer hardware and/or software technical support.
* Previous software development experience required.
* Strong training and project management skills.
* Proficient in MS Office Suite (Word, Excel, and Access).
* Excellent vendor management skills.
* Ability to set work plans, goals, and priorities.
* Knowledge of basic PC support, including network support and configuration, PC hardware, and software troubleshooting and maintenance.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


To apply please email your resume to ahakim@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:San Diego, CA
  • Job Type:
  • Experience:None
  • Education:None
  • Date Posted:2/7/2024
  • Contact: Angel Hakim (858) 727-9989
  • Pay Range: $120,000.00 - $170,000.00 Annually
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Job Reference: JN -022024-358335