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Technical Support Engineer

Date Posted: 10/26/2017

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Job Description


Title: Technical Support Engineer
Location: Bellevue, WA
Duration: 12 months
 
We are looking for a resident Support Engineer for a large Service Provider client located in Seattle location.
 
Responsibilities:

  • Troubleshoot issues via intakes
  • Weekly intake reporting
  • Support the use of post sales equipment (largest network) for a service provider environment
  • Assist customer with daily operational support, troubleshooting, and various service enhancements to the infrastructure
  • Assist customer with complex troubleshooting requiring GVOS skills, Linux CLI skills, including but not limited to tools such as CAR, GREP, AWK, TCPDUMP, and VI. Knowledge of Linux configuration files and location is preferred.
Skills
  • Good working knowledge of networking skills (log on & command)
  • Cellular network experience (network flow) is preferred
  • CLI command line interface, file transfer, Upload file, log on & reset
  • Excellent communication and analytical skills
Support functions:
  • Map complex rule configuration up to and including avoiding flow-map priority, attention to detail in subnetted and subnetted IP address to avoid contention
  • Identify, track and address map rules that are out of date or causing over-utilization on over-utilized ports
  • Identify and address multiple maps that can be consolidated into a single map
  • Software upgrades; Conducting walkthroughs on new software release notes to highlight recent bug fixes that may affect customer, so informed software upgrade plans can be made
  • Product deployment migration planning and execution including creating configurations for desired traffic distribution
  • Responding as first line of assistance when the customer is unable to solve problems on their own - provide initial Root Cause Analysis for discovered issues
  • Escalate to  HQ if the issue cannot be resolved locally
  • Network internally with staff and other relevant customers to communicate opportunities for product improvements based on customer's experience with products
  We are an equal opportunity employer.

Job Requirements

ap complex rule configuration up to and including avoiding flow-map priority, attention to detail in subnetted and subnetted IP address to avoid contention Identify, track and address map rules that are out of date or causing over-utilization on over-utilized ports Identify and address multiple maps that can be consolidated into a single map Software upgrades; Conducting walkthroughs on new software release notes to highlight recent bug fixes that may affect customer, so informed software upgrade plans can be made Product deployment migration planning and execution including creating configurations for desired traffic distribution Responding as first line of assistance when the customer is unable to solve problems on their own – provide initial Root Cause Analysis for discovered issues Escalate to  HQ if the issue cannot be resolved locally Network internally with staff and other relevant customers to communicate opportunities for product improvements based on customer’s experience with products
Posted By: kinguyen@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Seattle, WA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:10/26/2017
  • Contact: Kim Nguyen (408) 418-1867
  • Pay Range: $0.00 - $0.00 Annually
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Job Reference: JO-1710-11639