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IT Help Desk Technician

Date Posted: 9/12/2017

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Job Description

We are currently seeking an IT Helpdesk Technician who will be responsible for providing top level customer support for the technology infrastructure.  


Responsibilities Include:

  • Primary responsibilities include; logging all requests, calls, emails and walk-up interactions in the Service Desk ticketing system.
  • Engage with customers to provide and process information in response to inquiries, concerns, and requests about products and technology services.
  • Responsible and accountable for providing local and remote technology support via phone, email, and in-person interactions.
  • Responsible for accurately tracking time spent on tickets, work orders, and service interactions.
  • Responsible for support of all MS Windows based computer systems, troubleshooting of wired and wireless network devices, Audio/Visual systems, telephone systems, mobile devices, access control systems, and select enterprise applications.
  • Supports and trains end-users on a variety of different hardware and software technologies
  • Provide operational training, policy and procedure assistance to all remote locations and local users. 


We are an equal opportunity employer.

Job Requirements

• Must have 2+ years’ experience implementing and supporting Windows desktop and laptop systems, as well as other related technologies, in an enterprise environment.
• Requires working knowledge of enterprise network systems, including remote access systems such as VPN.
• Extensive knowledge of Microsoft Office applications (2010 / 2013)
• Experience with Windows 10, and Microsoft Office 2016 is a plus
• Moderate level knowledge of the Exchange messaging system as well as Active Directory. Preferred hands-on experience with Active Directory. Experience in a multi-domain environment is a plus.
Posted By: dwolverton@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:San Diego, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:9/12/2017
  • Contact: David Wolverton (858) 366-4632
  • Pay Range: $0.00 - $0.00 Annually
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Job Reference: dw874566