Director of Product, Payments and Financial Infrastructure

Denver, CO | Hybrid (2 days onsite)

Full-Time | $180k to $210k base

The Opportunity

We are hiring a Director of Product to own Payments and Financial Infrastructure for a platform serving thousands of orthodontic practices and millions of patient payment plans each year.

This is not a checkout or subscription billing role.

You will lead product strategy for a highly complex payments ecosystem that spans recurring patient collections, practice disbursements, lender and financing partner integrations, and the infrastructure that makes those flows reliable at scale. Success in this role directly impacts cash flow, margins, patient experience, and operational efficiency for the business.

Reporting to the VP of Product, you will set direction for a mission critical domain that sits at the intersection of Product, Finance, Engineering, and Operations.

What You Will Own

This domain includes:

• Patient accounts receivable and collections tooling
• Patient-facing payment plan experiences
• Payment processing reliability and optimization
• Practice billing workflows
• Integration with lenders and financing partners
• Multiple product platforms with distinct architectures and dedicated engineering teams

The opportunity is to bring strategic coherence across this portfolio while driving measurable improvements in collection rates, payment success, and system reliability.

What You Will Do

Set Product Strategy

• Define vision, outcomes, and roadmap for Payments and Financial Infrastructure
• Own business results including collection rates, payment margin, reliability, and operational efficiency
• Evaluate build vs buy decisions, vendor relationships, and market options

Lead and Develop Talent

• Lead and grow a team of product managers
• Set a high bar for craft, clarity, and accountability
• Coach PMs through direct feedback and hands-on leadership when it matters most

Model Excellent Product Work

• Go deep on the highest impact initiatives
• Lead discovery for complex, ambiguous problems
• Raise the bar for how product strategy and execution are done across the team

Partner Across the Business

• Work closely with Finance, Operations, Engineering, and Customer Success
• Own strategic relationships with payment processors and financing partners
• Represent your domain independently at the executive level

Apply an AI-first Mindset

• Identify where applied intelligence creates leverage beyond rules-based systems
• Push the team to use AI both in how they work and what they build

Why AI Matters Here

Processing payments across millions of patient accounts creates rich, longitudinal data. This role plays a key part in identifying opportunities to use AI to predict payment outcomes, reduce failure, optimize collections, and improve decision-making across the payments stack. This is early stage enough that the right leader will shape the direction.

What We Are Looking For

• 7+ years of product management experience with 3+ years leading PMs
• Ownership of a product domain end-to-end in a SaaS environment at $20M+ ARR or comparable scale
• Strong payments infrastructure experience including reconciliation, chargebacks, payment method optimization, vendor management, and margin strategy
• Experience improving recurring collections and reducing payment failure
• Comfort operating in complex, multi-party payment flows beyond consumer checkout
• Proven ability to represent your domain with executives and cross-functional leaders
• Practical AI fluency and judgment about where it creates real value

Industry background is flexible. Strong candidates typically come from healthcare, lending, fintech, or subscription businesses where payment completion and customer experience are both critical.

What's In It For You

• Competitive base salary plus meaningful scope and visibility
• Full medical, dental, and vision benefits
• 401(k) with 3 percent match after 90 days
• Flexible PTO and 9 company paid holidays
• Paid parental leave with a two-week ease-back program
• Hybrid schedule with two in-office days per week
• Supportive culture with real growth opportunities

Work authorization: Must be authorized to work in the United States. Sponsorship is not available.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.