Ledgent Technology has an exciting opportunity for a service-focused Technical Support Analyst! Ideal candidates will be comfortable providing phone support to non-technical end-users in a Windows-based environment. This role also requires providing customers with training, guidance & support for the organization's proprietary line of software (training related to this line of software will be provided upon hire).
As the Technical Support Analyst, you will:
Assist customers via telephone, email, written and remote computer communication regarding installation, operation and maintenance of PC based proprietary software.
Accurately and completely document all product-related problems in an electronic call tracking system
Provide effective customer service to end users that may not be technically savvy.
Assist management in training new employees and daily operational duties.
Additional duties and special projects may be required and assigned in this position.
We are an equal opportunity employer.
At least two years of college, technical school training or previous job experience is required.
Preferably holds CompTIA A+ or N+ Certification.
Minimum of one-year hands-on experience working with PC hardware, and Microsoft operating systems.
Working knowledge of Microsoft network systems is required.
Effective written and oral communication is required. Posted By: firstname.lastname@example.org