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Technical Support

Date Posted: 7/19/2018

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Job Description

Ledgent Technology has an exciting opportunity for a service-focused Technical Support Analyst! Ideal candidates will be comfortable providing phone support to non-technical end-users in a Windows-based environment. 
As the Technical Support Analyst, you will:

  • Assist customers via telephone, email, written and remote computer communication regarding installation, operation and maintenance of PC based proprietary software.
  • Accurately and completely document all product-related problems in an electronic call tracking system
  • Provide effective customer service to end users that may not be technically savvy.
  • Assist management in training new employees and daily operational duties.
  • Additional duties and special projects may be required and assigned in this position.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

At least two years of college, technical school training or previous job experience is required.

Preferably holds CompTIA A+ or N+ Certification.

Minimum of one-year hands-on experience working with PC hardware, and Microsoft operating systems.

Working knowledge of Microsoft network systems is required.

Effective written and oral communication is required.
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Job Snapshot

  • Employee Type:Full-Time
  • Location:San Diego, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:7/19/2018
  • Contact: Anju Aldis (858) 366-4632
  • Pay Range: $17.00 - $18.50 Hourly
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Job Reference: JO-1708-8109