Our ideal candidate has a technical background, has spent 2-5 years in an IT administration/engineering role, and understands the day-to-day aspects of IT - creating IT strategy, managing tickets, building an "IT policies and procedures' strategy, and providing feedback and status updates to leadership.
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Provision and manage ISP circuits/connectivity for multiple sites, including new site bring-up
Design and implement corporate network connectivity, including configuration of networking equipment (security, routing, switching, wireless)
Configure and manage cloud-based telephone system, including call routing, IVR management, system integration with CRM, and end-user handsets/softphones.
Perform security audits in all areas of corporate connectivity
Manage typical office endpoints like printers, laptops, A/V equipment, security cameras, etc.
Maintain a ticket queue and respond to requests in a helpful and timely way
Document IT policies and procedures
VMWare experience a major plus!
BS Degree with a technical discipline or equivalent.
Hands-on experience with Networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model
2-5 years of experience in IT
Past experience troubleshooting, printers, laptops, Apple TV's, A/V equipment, security cameras a plus
Strong spoken and written language skills We are an equal opportunity employer.
2+ years of technical support experience
Knowledge of TCP/IP & related network protocols
Experience installing, configuring, and supporting MS Office Suite & related programs/applications
Working knowledge of Windows Server and Active Directory
Previous experience using a ticketing system, performing end-user support over the phone as well as in-person
Comfort operating in a fast-paced environment and interacting with management/vendors etc.
Posted By: firstname.lastname@example.org
Thank you for applying to the Jr. Systems Administrator position. We received your application and will contact you shortly.