Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Requires working knowledge of enterprise network systems, including remote access systems such as VPN.
Extensive knowledge of Microsoft Office applications (2010 / 2013)
Experience with Windows 10, and Microsoft Office 2016 is a plus
Experience with operating and troubleshooting commercial audio / visual systems, including VTC systems.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
We are an equal opportunity employer.
• Must have 2+ years’ experience implementing and supporting Windows desktop and laptop systems
• Requires working knowledge of enterprise network systems, including remote access systems such as VPN.
• Extensive knowledge of Microsoft Office applications (2010 / 2013)
• Experience with Windows 10, and Microsoft Office 2016 is a plus Posted By: firstname.lastname@example.org