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Customer Service Specialist- Technical Support

Date Posted: 5/16/2017

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Job Description

If you have a passion for technology and love to work with people and provide excellent customer service, this could be thre right opportunity for you! 

Responsibilities

  1. Respond via telephone, email, written and remote computer communication regarding installation, operation and maintenance of PC based point of sale system.
  2. Document accurately and completely all product-related problems in an electronic call tracking system in accordance with departmental guidelines.
  3. Maintain through and current knowledge of PC based software, hardware and industry trends.
  4. Document and forward possible electronic product enhancements to product management.
  5. Additional duties and special projects may be required and assigned in this position.
  6. Respond to customers politely, and maintain a professional, helpful 


We are an equal opportunity employer.

Job Requirements

Experience and Educational Requirements
At least two years of college, technical school training or previous job experience is required.
Minimum of one-year phone support experience for PC software and hardware.
Minimum of one-year hands-on experience working with PC hardware, and Microsoft operating systems.
Minimum of two years experience troubleshooting Microsoft Windows and windows-based software applications is required.
Working knowledge of Microsoft network systems is required.
Previous experience supporting a PC based business management system is preferred.
Posted By: dwolverton@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Vista, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:5/16/2017
  • Contact: David Wolverton (858) 366-4632
  • Pay Range: $0.00 - $0.00 Hourly
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Job Reference: dr2554877