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IT Services Technician

Date Posted: 5/11/2017

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Job Description

Our company specializes in the development and management of hospitality-focused businesses such as residential communities, hotels and casual & fine-dining restaurants. We provide a positive, professional, team-oriented work environment by embracing change, accountability and a passion for service!

We are currently seeking an IT Services Technician who will be responsible for the configuration, implementation, and maintenance of various technologies managed by the Information Technology department. The IT Services Technician will focus on providing top level customer support for our Windows-based infrastructure. 

 Primary Responsibilities Include:

  • Engage with customers to provide and process information in response to inquiries, concerns, and requests about products and technology services.
  • Support of all MS Windows based computer systems, troubleshooting of wired and wireless network devices, Audio/Visual systems, telephone systems, mobile devices, access control systems, and select enterprise applications.
  • Logging all requests, calls, emails and walk-up interactions in the Service Desk ticketing system.
  • Providing local and remote technology support via phone, email, and in-person interactions.
  • Supports and trains end-users on a variety of different hardware and software technologies
  • Promote a professional, team-oriented, harassment-free work environment by adopting our organization's policies, and being a role model for the team.
  • Must able to work extended and on-call hours as well as travel as required, including to remote Company facilities.
 
Desired Knowledge, Skill, and Abilities:
  • Must have 2+ years’ experience implementing and supporting Windows desktop and laptop systems in an enterprise environment.
  • Moderate level knowledge of the Exchange messaging system as well as Active Directory in a multi-domain environment (hands-on experience with Active Directory preferred).
  • Experience performing Moves, Adds, and Changes related to enterprise telephony systems.
  • Experience with Windows 10, and Microsoft Office 2016 is a plus
  • Experience with operating and troubleshooting commercial audio / visual systems, including VTC systems.
  • Ability to identify and organize tickets according to priority and escalate as needed.
  • Requires working knowledge of communications cabling systems (Cat5e / Cat6)
  • Requires working knowledge of enterprise network systems, including remote access systems such as VPN.
  • Extensive knowledge of Microsoft Office applications (2010 / 2013)
  • Possesses the ability to prioritize tasks, manage time and multitask effectively.
  • Maintains quality customer service skills, a strong work ethic, and is a team player with the ability to work well independently.
  • Microsoft SCCM, Solar Winds Product lines, Micros Opera & Micros Res systems experience is a plus.
  • Excellent customer service and communication (written and verbal) skills are required.
  • Candidate must be a self-starter who can take initiative, work independently, have good time management skills, and an excellent work ethic.
We are an equal opportunity employer.

Job Requirements

Must have 2+ years’ experience implementing and supporting Windows desktop and laptop systems in an enterprise environment.
Moderate level knowledge of the Exchange messaging system as well as Active Directory in a multi-domain environment (hands-on experience with Active Directory preferred).
Experience performing Moves, Adds, and Changes related to enterprise telephony systems.
Experience with Windows 10, and Microsoft Office 2016 is a plus
Experience with operating and troubleshooting commercial audio / visual systems, including VTC systems.
Ability to identify and organize tickets according to priority and escalate as needed.
Requires working knowledge of communications cabling systems (Cat5e / Cat6)
Requires working knowledge of enterprise network systems, including remote access systems such as VPN.
Extensive knowledge of Microsoft Office applications (2010 / 2013)
Possesses the ability to prioritize tasks, manage time and multitask effectively.
Maintains quality customer service skills, a strong work ethic, and is a team player with the ability to work well independently.
Microsoft SCCM, Solar Winds Product lines, Micros Opera & Micros Res systems experience is a plus.
Excellent customer service and communication (written and verbal) skills are required.
Candidate must be a self-starter who can take initiative, work independently, have good time management skills, and an excellent work ethic.
Posted By: jandrews@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Omaha, NE
  • Job Type:Engineering, I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:5/11/2017
  • Contact: Jessica Andrews (858) 366-4632
  • Pay Range: $25.00 - $28.00 Hourly
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Job Reference: JA-TechSupp-NE-051117