Order Fulfillment Representative

Onsite in Ewing, NJ 08628

Pay: $23.33/hr

Duration: 9 month, Temp-to-hire eligible, W-2

Key Responsibilities:

• Process state and customer documents per SOP using proprietary systems and Microsoft Office Suite

· Processes initial filings, retrieving documents, checking status/compliance, and managing legal service of process documents (receipt, scanning, forwarding, retention).

• Ensure compliance with security and confidentiality standards
• Create and maintain process documentation
• Resolve issues or escalate appropriately, both internally and externally

· Delivers superior service to customers, analyzing customer requests, ensuring compliance and accuracy, resolving or escalating issues, and maintaining consistent communication with both customers and internal teams.

• Provide consultative support to customers, vendors, and team members on product and jurisdictional requirements
• Analyze data to recommend process improvements
• Participate in special projects and cross-functional initiatives
• Build strong internal and external relationships to enhance service delivery

Qualifications:

• High school diploma or equivalent required
• 2+ years in customer service or related experience
• Excellent written and verbal communication skills
• Ability to manage and prioritize multiple tasks and sources of demand
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong data entry skills and attention to detail
• Excellent organizational, time management, and problem-solving skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.