We're hiring Level 1/2 IT Support Technicians for a short-term project focused on Windows 10 to Windows 11 upgrades. This role is part of a fast-paced MSP (Managed Service Provider) environment, supporting a wide range of clients with varied hardware and software setups.

Project Duties:

• Perform Windows 10 to Windows 11 upgrades across multiple client environments
• Troubleshoot upgrade-related issues involving OS, drivers, networking, or hardware compatibility
• Work with ticketing systems to track and document support tasks
• Navigate different client-specific configurations, software platforms, and domain structures
• Escalate issues as needed while keeping end users informed

Requirements:

• 1-2 years of IT support experience in desktop support, help desk, or field services
• Hands-on experience with Windows OS upgrades and system imaging
• Ability to adapt quickly across varied environments (hardware, software, tools)
• Familiarity with tools like SCCM, Autopilot, or PowerShell a plus
• Strong troubleshooting, communication, and documentation skills
• Comfortable working onsite in a structured, team-oriented MSP setting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.