Role: Technical Support Engineer

Location: Bend, OR

Pay Range: $71,000 to $82,000 DOE + bonuses

The opportunity to work from home remotely, part of the time, is available for the right fit after 6 months on the job.

Position Summary:

We're seeking an experienced and dependable IT Support Engineer to support clients both onsite and remotely. The role is based in Bend, OR, and involves a mix of in-person client visits (about 40% of the time) and working from the office handling support tickets and calls (approximately 60%). Remote work flexibility is available after the initial onboarding and ramp-up period (approximately 6 months).

What's in it for you:

· Competitive compensation ($71K-$82K DOE)

· Bonus potential

· Retirement plan with match

· Health, dental, and vision insurance

· A team-first culture and opportunities for growth

Key Responsibilities:

· Act as the primary IT contact for up to 10 clients at a time, building lasting relationships through dependable and responsive service

· Resolve support tickets efficiently with clear documentation and client communication

· Provide remote and onsite troubleshooting and technical support

· Assist with larger client projects as the technical lead

· Provide internal knowledge sharing with the rest of the team via documentation and communication

· Identify potential needs or opportunities during client interactions and share them with the Account Management team

· Occasionally support the internal Help Desk team as needed

What You Bring:

· 4+ years of experience delivering onsite IT support in a client-facing role

· 4+ years of experience supporting Microsoft Windows 11 and Windows Server environments

· 4+ years working with Office 365 and Active Directory administration

· Strong understanding of networking, including routing and switching

· Comfortable with server hardware installation and configuration

· Proficiency with remote support tools and remote client troubleshooting

· Microsoft 365 Certified

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.