Job Description

Job Title: IT Help Desk Support
Location: Onsite or Remote (Flexible) Sun Valley, CA
Duration: 3 Months Minimum (with potential to convert to full-time)

Pay Rate: $30 - $35 per hour

Company Overview:

This position is with a family-oriented company with a 300+ million dollar business, known for its employee-first culture. The company values its people, fostering an environment where everyone is treated as important, from the President down. It started by buying scrap metal from Lockheed Martin and has since grown into a prominent business. The company cares deeply about its employees, and the President is known to interact personally with the team.

Position Overview:

We are seeking an IT Help Desk Support professional to provide essential troubleshooting and IT support services for approximately 200 active users across 7 locations, primarily in California and Arizona. This position is open due to a temporary leave of absence for the current Systems Administrator. There is a high probability that this will convert into a permanent, full-time role for the right candidate.

Key Responsibilities:

• Provide first-level technical support to 200+ users across multiple locations.
• Troubleshoot and resolve hardware, software, and networking issues, including ERP system troubleshooting (Biztrack, Paycor, and others).
• Monitor and maintain systems to ensure uptime, resolving issues promptly (including server downtime or other system disruptions).
• Use tools like Service Now or a similar ticketing system to track and manage incidents.
• Respond to critical system issues or user concerns, often with minimal notice.
• Work collaboratively with other IT team members (including the Systems Administrator) and take on additional responsibilities as needed.
• Maintain a professional and calm demeanor while multitasking and prioritizing urgent issues.

Required Qualifications:

• 2-3 years of hands-on IT Help Desk or technical support experience.
• Experience providing IT support for multiple locations or facilities, ideally with 100+ users.
• Experience with troubleshooting Windows-based systems and servers.
• Experience working with or supporting ERP systems (Biztrack, Paycor, or similar).
• High school diploma required; AA or relevant technical certifications preferred (e.g., ITT cert).
• Ability to manage multiple challenges simultaneously in a fast-paced environment.
• Strong communication skills and the ability to interact with employees at all levels.

Desired Skills:

• Familiarity with Service Now or similar ticketing systems.
• Ability to work independently, sometimes without immediate supervision.
• Hands-on experience with troubleshooting a wide range of IT issues (servers, networking, software, etc.).
• Knowledge of different IT environments (PPO, Blue Shield, FSA, etc.) is a plus.
• Comfortable with potential on-call duties if required.

Compensation and Benefits:

• Benefits (if converted to full-time):
• PPO Medical & Dental coverage (Employee & Family 86% paid by the company).
• 401(k) with 3% company match.
• Flexible Spending Account (FSA).
• Business Casual dress code.

Work Schedule:

• Normal hours: 8 AM - 5 PM, Monday through Friday.
• Flexibility for on-call work or adjusted shifts based on business needs.
• Remote work is possible, but onsite presence is preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation
To apply please email your resume to tking@ledgent.com