Job Title: IT Systems Analyst
Location: Chicago, IL (Onsite)
Position Type: Contract to Hire
Compensation: $55,000 - $60,000 Annually
Overview:
As a Systems Analyst, you will serve as the backbone of the Technical Assistance Center (TAC), collaborating closely with a TAC Manager to provide Level 1 support for end-user issues. You will use the TAC ticketing system to troubleshoot and resolve a range of issues, from general desktop support to customer-specific applications, while delivering top-tier customer service and following SOPs.
Key Responsibilities:
Knowledge, Skills, and Abilities:
Preferred Qualifications:
This role offers an excellent opportunity to develop your technical skills while working within a collaborative team environment to deliver high-quality customer support.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.