Job Description

Job Title: Technical Support Specialist

Type: Direct-hire, Full time

Location: Fife, WA (On-site)

Salary: $25 - $30 per hour DOE and Education

Cannot work C2C or with 3rd parties

Must be authorized to work in US- No sponsorship

Job Summary

We are looking for a skilled Technical Support Specialist to join our team. In this role, you will assist users with technical issues related to computer systems, hardware, software, and networks. You will provide support through various channels, including phone, email, and in-person interactions.

Key Responsibilities

• Offer technical support to end-users through phone, email, chat, or in-person communications.
• Diagnose and troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain computer systems and software.
• Guide users through step-by-step solutions and escalate unresolved issues to the appropriate teams.
• Document technical inquiries, incidents, and resolutions for future reference.
• Collaborate with IT team members to solve complex technical challenges.
• Stay updated on new technologies and industry trends to enhance support.
• Perform routine maintenance tasks, such as software updates and system checks.
• Provide training and technical assistance to users as needed.
• Ensure data security and confidentiality in all interactions.

Requirements

• Proven experience as a tech support specialist or similar role.
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong verbal and written communication skills.
• Excellent customer service skills and ability to remain calm under pressure.
• Familiarity with remote desktop applications and help desk software.
• Knowledge of computer systems, networks, and peripherals.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) preferred but not mandatory.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to work outside regular business hours, including evenings and weekends as needed.
• Bachelor's degree in computer science, information technology, or a related field preferred but not required.
• Experience with specific software applications or operating systems (e.g., Windows, macOS).
• Understanding of basic cybersecurity principles and practices.
• Experience with mobile devices and mobile device management (MDM) solutions.
• Willingness to travel up to 20% as required.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 8-hour shift
• Monday to Friday
• On-call availability
• Weekends as needed

Education

• Bachelor's degree (Required)

Experience

• Technical support: 1 year (Required)
• Customer service: 1 year (Required)

License/Certification

• MCTS (Preferred)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain
To apply please email your resume to adthorpe@ledgent.com