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Client Service Delivery Specialist (Fresno)

Date Posted: 9/18/2023

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Job Description

We are partnering with a leading MSP company trying to expend into the Fresno Market, this is a Contract to hire position, Hybrid On site (guessing 1 to 3 days in the field at the clients' location depending on the needs, and remainder remote). 

Looking for someone with strong helpdesk/desktop support experience, helping to move a lot into Azure, supporting the MS Systems and SharePoint, and needs strong O365 experience. 

The Client Service Delivery Specialist delivers services, remotely and at Client locations, that contribute to client technology adoption, utilization, availability, and strategic goals all within Client contract requirements and Company policy. The primary areas of responsibility include but are not limited to:

  • The first point of contact between Company's clients. Represent the company professionally in all interactions with Company and Client representatives including assistance with technology recommendations and selections.
  • Service Desk: First level (level-1) support. Gathers information, opens tickets, and performs basic troubleshooting steps to find solutions. Escalates as required to level-2 support.
  • Tech Support: First level (level-1) of technical support. Gathers the information and performs basic troubleshooting steps to find solutions. Escalates as required to level-2 support.
  • Desktop support: Provides support of desktop hardware, applications, peripherals, desktop connectivity, and mobile devices.
  • Network troubleshooting/Physical connections: Ability and knowledge of working systematically through issues involving the physical layer of a network to provide on-site assistance to resolution or to second tier support and/or third-parties.
  • Printers: Ability and knowledge of working systematically through installation, troubleshooting, and issues involving printers and similar peripherals.
  • Application support: Provides level-1 support for a set of applications. May be involved in build processes and maintenance activities.
  • Project management: Project delivery and management of technology projects when and as required.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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Job Snapshot

  • Employee Type:Full-Time
  • Location:Fresno, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:9/18/2023
  • Contact: Blair West (714) 940-5420
  • Pay Range: $25.00 - $35.00 Hourly
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Job Reference: JO-2309-216497