Job Description

IT Help Desk Technician
Tualatin, OR
Direct Hire- Full Time
$56k

Ledgent Technology has once again partnered with a key employer in the Portland market for their open Help Desk position!!

Essential Responsibilities & Duties Summary:

• Resolve Level I and Level II trouble tickets
• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Support audio and video equipment in conference rooms
• Resolve print, network and connectivity issues
• Interface with infrastructure, database, and development personnel
• Manage and monitor internal assets to ensure accurate inventory records
• Make regular changes in both Active Directory and Office 365 environments
• Perform all other job duties as assigned

Education and /or Experience:

• The qualified employee ideally will have 3-5 years of related experience and/or training; or equivalent combination of education and experience. Looking to train someone, so apply if you have some relevant IT/Customer Service Experience!

Qualifications Requirements:

• 3+ years of IT Help Desk related experience.
• Preferred an associate degree or higher in Computer Information Systems
• Preferred: CompTia A+ certificate or at least one Microsoft MCP certificate
• Excellent written/ verbal communication as well as presentation skills at all levels
• High energy, motivated individual who thrives in a fast-paced manufacturing environment.
• Experience with Windows desktop, Mac OS, and Office 365
• Experience with Active Directory maintenance and Exchange
• Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
• Experience with Client PC connectivity - Ethernet, TCP/IP and VPN
• Knowledge of and experience working with virtualization (VMWare) is preferred.
• File server knowledge
• Experience with desktop security products
• Strong customer service and troubleshooting skills.
• 2 years+ experience working in a Windows/Mac environment.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to hdavidson@ledgent.com

Job Snapshot

• Employee Type:Full-Time
• Location:Tualatin, OR
• Job Type:I.T.
• Experience:Not Specified
• Education:Not Specified
• Date Posted:9/21/2023
• Contact: Harli Davidson (503) 444-3194
• Pay Range: $56,000.00 - $56,000.00 Annually

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