IT Support & Services Supervisor (Boca Raton, FL)
Date Posted: 9/21/2023 Apply Now
Ledgent Technology is seeking an
IT Support and Services Supervisor to oversee systems administration and the service desk. This is a full-time ONSITE position located in Boca Raton, FL. No remote work allowed. **All applicants must be eligible to work in the United States without sponsorship now or in the future.** WHAT YOU WILL BE DOING: Problem Management: Accountable for the end-to-end Problem Management process, including people, processes, and technology. Performance Metrics: Collect and report IT performance metrics and key performance indicators. Process Improvement: Maintain, train, and continuously improve IT processes, standards, and tools, ensuring compliance with governance. Service Desk Oversight: Oversee the service desk system, ensuring the accurate and timely closure of requests. Leadership: Set staff goals, define technology priorities, develop strategies for managing/scaling the organization's system administration, and provide technical guidance/mentoring. Communication: Act as a liaison with end-users and colleagues and communicate progress on priorities to management and the team. Asset Management: Manage existing IT assets and provide input in procuring new IT-related assets. Policy Development: Define and implement IT policies, procedures, and best practices. Requirements Gathering: Collaborate with users and business teams to define business and system requirements for new technology implementations. IT Applications: Oversee the evaluation, installation, validation, configuration, and support of IT applications and tools. Data Management: Responsible for data backup, disaster recovery, and business continuity for business applications and users. SOP Maintenance: Maintain IT SOPs and guidelines. Support and Audits: Extend IT support to all external/internal audits, visitors, and clients. System Updates: Ensure computer equipment, hardware, and software are updated to meet the company's needs. Change Control: Document and implement change controls and perform validation for IT systems. Deviation Handling: Perform investigations and provide corrective and preventive actions for IT deviations with an impact. Policy and Goal Setting: Implement and maintain policies and goals that support technology needs. System Functionality: Ensure proper functionality of IT systems and oversee necessary upgrades for administrative and operational environments. Efficiency Improvement: Collaborate with various business operations groups to utilize information systems and improve efficiency. Documentation: Produce the necessary documentation, guidelines, and procedures for the company's systems and network infrastructure. WHAT YOU SHOULD BRING TO THE TABLE: Degree in related field 3 - 5 years in a relevant technical role Virtualized and physical multi-platform environments: (Citrix, Linux, Windows Server) Network Architecture/Administration of Network Infrastructure: (Cisco Switches & Routers, Fortinet FortiGate Firewalls) Enterprise storage solutions: (SAN, NAS, cloud storage) Cloud-based infrastructure and environments: (Microsoft Azure, Amazon Web Services) Backup & Recovery systems: (Veeam Backup & Replication, Symantec BackupExec) Active Directory Administration Microsoft Office 365 administrat
To apply please email your resume to firstname.lastname@example.org Apply Now
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Boca Raton, FL Job Type:
Not Specified Education:
Not Specified Date Posted:
Tiffany Beckmeier (954) 776-7474 Pay Range:
$75,000.00 - $85,000.00 Annually
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Job Reference: JO-2309-215592
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