Direct Hire, 100% Remote Candidates must reside in one of the following states in order to be considered:Alaska, Colorado, Wyoming, Montana, Idaho, New Mexico, Washington, DC, Nevada, Utah Salary: $65k - $90k + bonus (discretionary based on performance)
The Desktop Engineer is responsible for designing, engineering, and implementing solutions that support end user computing. End User computing includes the Operating System, Application Delivery, patch management, and application updates for end user devices. This role includes developing and distributing system configurations, documentation, enforcement of security policies, and management and maintenance of the centralized deployment of applications. This position focuses on providing an excellent End User experience and may provide general training for applications and hardware to end users or other support analyst as required.
Create, manage, and maintain standard build/images, and the build/image creation process for end-user devices
Engineer packages and deployments of End User device software via Microsoft Endpoint Configuration Manager (MECM) & JAMF
Manage and administer Microsoft Endpoint Configuration Manager (MECM) & JAMF
Automation and process improvement of current End User computing environment
Serve as the main point of contact for the centralized configuration and patch management
VDI implementation and management
Review trend of support cases related to endpoint deployment to identify any areas of concern, propose and implement improvement measures
Function as a resource on projects including new hardware images, Windows, Mac and Office upgrades and other projects involving updates to software on End User devices
Coordinate with multiple teams and departments to implement, maintain, and enhance a common End User device experience
Act as a technical escalation point and research complex technical problems and identify, implement, and communicate technical fixes
Assist and train Technical Support Analysts and other IT staff on the troubleshooting and resolution of End User computing issues
Partner/collaborate with application and security teams to develop a secure technical environment
Automate tasks by scripting
Maintain high standards in quality in the delivery of End User computing services
Develop a deep understanding of industry trends and competitive advantages
Maintain current and thorough knowledge of modern technologies
Create and maintain documentation with a focus on detail
Work independently and under the supervision of the Senior Systems Manager
Plan for and implement disaster recovery/business continuity solutions for End User devices
Work with 3rd party vendors and outside consultants as business needs require
Other duties as assigned to fully meet the requirements of the position
Works as part of an on-call rotation
Job Qualifications (Education, Experience and Certification):
Five (5) to eight (8) years of experience with Microsoft and Mac Desktop operating system and Windows application deployment, configuration, and management
Bachelor's in Information Technology, Information Systems, Computer Science, or other relevant degree and one (1) to four (4) years of experience with Microsoft and Mac Desktop operating system and Windows application deployment, configuration, and management or,
Associates in Information Technology, Information Systems, Computer Science, or other relevant degree and three (3) to six (6) years of experience with Microsoft and Mac Desktop operating system and Windows application deployment, configuration, and management or,
Technical certification(s) preferred (MDAA, MCSA, ITIL, etc.)
To apply please email your resume to email@example.com
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