Job Description

Ledgent Technology is looking for an IT Field Support with the below background.

Title: IT Field Support  
Location: Hybrid / (Travel to the client's site)
Contract to hire

The position reports to the Client Service Delivery Manager and Regional Manager.
You will be traveling to client sites to provide onsite IT support to the Northern California bay area as needed ((Concord, Walnut Creek, San Ramon, SSF, Fremont, Oakland...).  When not at a client site. you will be working from home.
As a CSDS, you will be the primary point of contact for client technical concerns in the Northern California greater bay area. You will be working closely with the other members of the team to flexibly serve the Company's client technology needs, contractual requirements, and mission and objectives. 

Responsibilities:
*    The first point of contact between the Company's clients and the Company. Represent the Company professionally in all interactions with Company and Client representatives including assistance with technology recommendations and selections. 
*    Service Desk/Technical Support: First level (level 1) support. Gathers information, opens tickets, and performs basic troubleshooting steps to find solutions. Escalates as required to level-2 support. 
*    Desktop support: Provides support for desktop hardware, applications, peripherals, desktop connectivity, and mobile devices. 
*    Network troubleshooting/Physical connections: Ability and knowledge of working systematically through issues involving the physical layer of a network to provide on-site assistance to resolution or to second-tier support and/or third parties. 
*    Printers: Ability and knowledge of working systematically through installation, troubleshooting, and issues involving printers and similar peripherals. 
*    Application support: Provides level-1 support for a set of applications. Ma9
*     y be involved in build processes and maintenance activities. 
*    Project management: Project delivery and management of technology projects when and as required.

Warmest regards and I look forward to your reply.
Kim Nguyen / kinguyen@ledgent.com
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to kinguyen@ledgent.com

Job Snapshot

• Employee Type:Full-Time
• Location:San Francisco, CA
• Job Type:I.T.
• Experience:Not Specified
• Education:Not Specified
• Date Posted:6/2/2023
• Contact: Kim Nguyen (408) 418-1867
• Pay Range: $35.00 - $38.00 Hourly

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