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Tier I IT Support Technician

Date Posted: 5/25/2023

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Job Description

Location: Parachute, Colorado
Type: Full Time, Direct Hire
100% Onsite 5 days per week
Hourly Pay Range: $28.85 - $33.75 per hour (depending on experience) + 10% discretionary bonus 

Essential Duties & Responsibilities

  • Provide first-level support to employees experiencing technical issues with their computers or other devices
  • Troubleshoot and resolve hardware, software, and networking issues
  • Respond to support requests via phone, email, remote control, and in-person interactions
  • Document and track support requests using our ticketing system
  • Identify and escalate more complex issues to higher-level support teams as necessary
  • Assist with the deployment of new hardware and software, including computer cloning
  • Perform spyware/malware and virus removal
  • Support smartphones and mobile computing devices such as tablet
  • Provide remote IT support to travelling staff, field users and branch offices.
  • Assist other IT team members with other IT related issues
  • Maintain and repair technological equipment, including (but not limited to), desktops, laptops, and peripheral devices
  • Troubleshoot network connectivity and remote access issues
  • Active Directory user account management
  • Install and configure software/drivers
  • Diagnose and resolve technical hardware and software issues
  • Respond to daily helpdesk requests

Qualifications
  • 1-2 years of experience in a helpdesk or technical support role
  • Previous oil & gas industry experience preferred
  • A strong knowledge base of Windows operating systems
  • Broad understanding of Microsoft Office products
  • Knowledge of Windows operating systems and common software applications
  • Knowledge of computer hardware
  • Knowledge of online technical resources and ability to research problem resolutions
  • Outstanding oral communication skills
  • Outstanding customer service skills
  • Skilled at managing multiple priorities
  • Excellent communication and customer service skills
  • Strong problem-solving and analytical skills
  • Travel to offices and field locations (Rifle & Denver)
Education
  • Associates degree in Computer Science, Information Technology, or a related field
  • CompTIA A+ certification preferred
Compensation and Benefits
  • Hourly Pay Range: $28.85 - $33.75 per hour
  • Benefits include Health, dental, vision, and life insurance, 401K, Paid vacation, paid sick time, and paid holidays
THE POSITION REQUIRES A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK & DRUG SCREEN

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to jdimond@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Parachute, CO
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:5/25/2023
  • Contact: Jennifer Dimond (303) 586-9349
  • Pay Range: $28.00 - $33.75 Hourly
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Job Reference: JO-2304-201124