Job Description

No Corp-to-Corp, No 3rd party firms
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Job Title: Project/Program Manager or Implementation Manager (Maximo, ServiceNow, or Oracle EAM)
Location: Fully onsite in Irvine, CA
Employment Type: Direct-hire
Compensation: $135,000 to $165,000 (based on experience) plus 10% target bonus

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This position will be responsible for leading the implementation of Field Service Management (FSM) and Enterprise Asset Management (EAM) solutions to support our client's vertically integrated businesses supporting stores and enabling quality and service to every customer we serve. This includes responsibility for managing all aspects of the company's implementation and transformation program.

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Strong FSM and EAM functional and technical knowledge, interpersonal skills, and emotional intelligence are essential to be successful in role.

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Proven experience of 10 years in FSM or EAM implementation (Maximo, ServiceNow, Oracle EAM) or similar role along with a Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field is required.

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General Responsibilities:

• Develop and maintain a comprehensive field service program strategy, including roadmap planning, requirement gathering, and solution design. This includes ensuring alignment of the company's field service initiatives with overall business objectives and IT strategies.
• Lead cross-functional teams in the implementation and integration of FSM and EAM platforms. This involves overseeing the governance of the system configurations, customizations, and third-party integrations to maintain system integrity and scalability.
• Manage the program budget, timelines, and resources, ensuring efficient allocation and maximizing ROI.
• Collaborate with stakeholders (e.g. Maintenance & Field IT Tech leadership) to identify business needs and translate them into technical requirements.
• Facilitate change management and user adoption strategies, including training and support for end-users.
• Monitor and report on program performance, including KPIs and success metrics, to stakeholders and senior management. This includes staying up to-date with program updates, feature, and best practices to drive continuous improvement and innovation within the organization.
• Leadership and oversight of assigned team of Project Managers, FSM Administrators and FSM Developers.
  

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field required.
• 10 years of experience with FSM or EAM implementation (Maximo, ServiceNow, Oracle EAM) or similar role, with a track record of successful implementations.
• ServiceNow, Maximo, or Oracle certifications preferred.
• Strong understanding of Field Service Platform capabilities, modules, and best practices.
• Hands on experience managing and configuring FSM and EAM platforms like ServiceNow, Maximo or Oracle.
• Excellent project management skills, including experience with Agile and Waterfall methodologies. CAPM or PMP is strongly preferred.
• Strong leadership and team management abilities, with the capacity to motivate and guide cross-functional teams.
• Exceptional communication and stakeholder management skills, with the ability to translate technical concepts into business terms.
• Understanding of enterprise business systems and integrated solution design including best practices for sustainable design and operations.
• Analytical and problem-solving skills, with a focus on delivering efficient and effective solutions.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender id
To apply please email your resume to lchoe@ledgent.com