Job Description

This is a Contract with possibility to hire position. 3 days on site, and 2 days remote in Tustin, CA. 

We are seeking a Help desk technician to provide fast and useful technical assistance on computer and software systems.  You will answer queries on basic technical issues and offer advice to solve them.  This role will report to the IT Service Desk Manager.  A successful candidate will have an enthusiastic entrepreneurial work ethic. This person must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Essential Duties and Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone, email, or in person
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customer to the appropriate internal team
• Identify and suggest possible improvement on procedures
• Mac and PC troubleshooting
• Cloud application administration
• License and inventory tracking
• Perform system patching, software rollouts, and maintenance
• Assist with network cable patching and desk phone deployments
• Assist with AV setup for meetings and conferences

Required Qualifications:

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Employee onboarding, account and license provisioning through Office 365 and MS Active Directory
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered

Desired Certifications:

• MS-900 or MS-100 preferred
• CompTIA A+, Net+, Sec+

 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to ywest@ledgent.com

Job Snapshot

• Employee Type:Full-Time
• Location:Tustin, CA
• Job Type:I.T.
• Experience:Not Specified
• Education:Not Specified
• Date Posted:9/18/2023
• Contact: Blair West (714) 940-5420
• Pay Range: $25.00 - $35.00 Annually

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