Job Description

Type: Direct Hire/Full Time
Location: 100% Onsite in Downtown Denver (parking paid for)
Industry: Oil & Gas
Travel: 10% (once per quarter)
Only considering local applicants. Relocation will not be provided for this position.
Salary: $80k - $95k (depending on experience)

The IT System Administrator role is to provide IT support that is in alignment with the business objectives of the organization. This role will provide assistance to local and remote employees using company provided information resources technology. This position assists with coordinating, planning, designing, and remediating IT-related activities. The IT System Administrator will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.

This position is based in our Denver office and reports to the IT Manager. Periodic travel to the organization's field offices is required.

Essential Functions:

• Provide first-line IT support for applications, hardware, and connectivity related issues in an MS Windows environment.
• Monitor the IT systems daily and notify IT management immediately of any security, usability, or other concerns;
• Maintain network and PC preventive maintenance logging efforts to ensure network and data integrity;
• Assist with upgrades to systems and/or processes as required for new functionality, user satisfaction, and security issues;
• Install, troubleshoot, and maintain Microsoft Client systems and products including Windows 7, 10, and the full MS Office 365 application suite;
• Update and maintain an IT inventory system including hardware and software.
• Manage and maintain the Active User Directory, including account generation, termination, and problem resolution.
• Coordinate support for copiers/multi-function devices, Internet, and Telecom services with the appropriate service provider(s);
• Prioritize service desk tickets and develop work schedules to facilitate resolutions with minimal disruption of business operations.
• Respond in a timely manner to end-users' needs and concerns relating to IT business applications and general system issues;
• Monitor service desk activity and provide assessment reports to management on status and recommendations for improving service levels;
• Recommend new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently;
• Assist in the documentation of knowledge base articles to enhance end-user self-help systems;
• Assist in supporting user training for new IT programs, procedures, and processes;
• Identify hardware and software needed to address end-user requirements.
• Cross train with the IT Administrator position based in Calgary, Canada.

• Bachelors' Degree preferred with IS or IT related coursework from an accredited university or equivalent experience;
• ITIL, VCP, MCSA or MCSE certification preferred.
• Excellent knowledge and experience with Windows Server 2008-2016, Desktop OS and Microsoft applications.
• Demonstrated hands-on experience with VMWare ESXi.
• Knowledge and experience with enterprise backup technologies such as Veeam.
• Knowledge and experience with UTM, End Point Security and networking;
• 5+ years of related demonstrated experience in successfully supporting local and remote end-users in a corporate environment;
• Knowledge and experience with ERP systems such as Dynamics GP or similar application;
• Excellent written and oral communication skills.
• Valid Driver's license and ability to meet company vehicle driving requirements.
• Self-motivated, engaged in technology, passionate about new technology.
• Team player with the ability to work with all levels of management to for
  To apply please email your resume to jdimond@ledgent.com

Job Snapshot

• Employee Type:Full-Time
• Location:Denver, CO
• Job Type:I.T.
• Experience:Not Specified
• Education:Not Specified
• Date Posted:5/28/2023
• Contact: Jennifer Dimond (303) 586-9349
• Pay Range: $80,000.00 - $95,000.00 Annually

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