Job Description

We are partnering with a Global IT MSP company in Irvine, CA hiring a Senior Service Desk Technician for a 12 months' contract position to start immediately. This will be a 100% on site position, W2 with benefits! 

Job Responsibilities:

• Executive support
• Training, coaching and assisting less experienced team members.
• PC hardware imaging, PC end user setup and PC network connectivity.
• Resolving help ticket service requests locally.
• Troubleshooting technical and non-technical issues.
• Data center hardware, network and telephony support.
• System backups and offsite storage management.
• MFA token setup.
• Mobile phone distribution and support.
• Hardware shipment receiving and distribution.
• Hardware troubleshooting.
• Hardware inventory.
• Network troubleshooting - network ports, ethernet cables.
• Software troubleshootingResponsibilities: Prioritize incident and service request.
• Troubleshooting PC related issues and addressing cyber security request.
• Support onsite customer visits with network connectivity and printing as needed.
• Ensure backups are completed successfully and offsite Iron Mountain storage.
• Virtual hardware, network and telephony support as needed.
• Support printer issues, wireless connectivity and conference room projectors.

Qualifications:

• 5 or more years' experience in end user computing support required.
• Associate degree or higher in IT required. HS diploma required.
• Previous enterprise level experience
• Previous executive support experienceSolid understanding of:Microsoft OS 7 & 10, Microsoft Office 2010, 2016 and Office 365.
• Microsoft Exchange 2013, Lync and Skype for Business.
• MAC and iOS
• Microsoft System Center Configuration Manager (SCCM).
• PC imaging and Microsoft OS/Office upgrades.
• PC cyber security software solutions.
• Remote PC connectivity solutions and remote desktop support.
• Active directory pertaining to user account creation, security and distribution groups.
• Previous experience with ticketing systems, preferably ServiceNow.
• Mobile device setup and configuration.
• Conference room projectors and flat screen connectivity.
• Backup software and tape library hardware troubleshooting.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to ywest@ledgent.com

Job Snapshot

• Employee Type:Full-Time
• Location:Irvine, CA
• Job Type:I.T.
• Experience:Not Specified
• Education:Not Specified
• Date Posted:5/30/2023
• Contact: Blair West (714) 940-5420
• Pay Range: $30.00 - $38.00 Annually

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