In this hands-on position you will push yourself beyond the historicaly defined areas of competence, must have a more holistic view of technical environments. The position is more about moving the business forward and giving it a stronger technological advantage.You will work collaboratively with software engineering and IT Operations to deploy and operate systems while automating and streamlining operations processes.
Under supervision from the Manager of IT Operations, you will provide the organization with an expert level of technical expertise as it applies to Microsoft and Linux server environments, plan and guide the technical installation, maintenance and operation of computer Operating systems, software and system hardware for multiple applications supporting systems of a complex nature
This job description reflects the general concept and intent of the classification and should not be construed as a detailed statement of all the work requirements that may be inherent in a position.
ESSENTIAL JOB FUNCTIONS
Primary Role and Responsibilities:
Commercial internet product line, web application hosting, business application, infrastructure, systems integration and disaster recovery to maintain 99.99% uptime.
In concert with the IT Operations team, plan and coordinate installation of hardware, software updates, changes and enhancements to assure cost-effective, efficient and continued computer services.
Actively resolve inquiries, problems, complaints or emergencies affecting availability or quality of services. Respond to sensitive, complex inquiries or service complaints with a positive customer care mindset.
Interface with third party technical support personnel and support vendors. Stay abreast of and research information technology trends in order to remain current with information technology.
Experience in Microsoft IIS and Apache web servers in a commercial hosting environment. Experience with Jetty websockets is a plus but not required.
Excellent problem solving skills with the ability to approach problems in a flexible and creative manner.
Excellent communication, interpersonal, teamwork, and organizational skills.
Open to listening to others ideas and reaching across functional borders.
Ability to thrive and successfully work in a fun, fast-paced, dynamic environment.
Quick learner with desire to learn new tools and techniques.
Strong desire to continuously improve, both yourself and the environments you support.
Understanding of the software development lifecycle.
Experience with automated deployment and build tools.
Ability to organize and prioritize work.
Ability to work well under pressure. Able to maintain perspective when a system failure occurs, communicate status to management and provide quick resolution.
Ability to communicate effectively both orally and in writing with all levels within the organization.
Experience and Educational Requirements:
Bachelor's degree in computer science or equivalent experience comprising of 5 years active professional service in a system administration role within a similar environment.
Advanced knowledge of networks, servers, cyber security and telecommunication systems.
Experience in automation and scripting
Core scripting languages with history of task automation
Unix Shell Procedural languages
Unix/Linux and Windows scripting.
Experience with clustering and blade server technologies.
Experience with virtualization utilizing any or all of the following; Hyper-V, VMWare, Kubernetes, Docker, Cloud technology, Nutanix or HCI.
Experience with S
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