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Implementation Manager (ServiceNow, Maximo, Field Service Management)

Date Posted: 7/26/2024

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Job Description

No Corp-to-Corp, No 3rd party firms
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Job Title: Project/Program Manager, Implementation Manager
Location: Fully onsite in Irvine, CA
Employment Type: Direct-hire
Compensation: 150,000 to 175,000
(based on experience)

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Partnered with a client who is seeking someone who has managed an implementation(s) of ServiceNow or Maximo or Oracle EAM specific to FSM and/or EAM modules.

  • This position will be responsible for leading the implementation of Field Service Management (FSM) and Enterprise Asset Management (EAM) solutions to support their vertically integrated businesses and enabling quality and service to every customer we serve. This includes responsibility for managing all aspects of the company's implementation and transformation program.
  • Strong FSM and EAM functional and technical knowledge, interpersonal skills, and emotional intelligence are essential to be successful in role.
  • Proven experience of 10 years in FSM or EAM implementation (Maximo, ServiceNow, Oracle EAM) or similar role along with a Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field is required.

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Responsibilities:

  • Develop and maintain a comprehensive field service program strategy, including roadmap planning, requirement gathering, and solution design. This includes ensuring alignment of the company's field service initiatives with overall business objectives and IT strategies.
  • Lead cross-functional teams in the implementation and integration of FSM and EAM platforms. This involves overseeing the governance of the system configurations, customizations, and third-party integrations to maintain system integrity and scalability.
  • Manage the program budget, timelines, and resources, ensuring efficient allocation and maximizing ROI.
  • Collaborate with stakeholders (e.g. Maintenance & Field IT Tech leadership) to identify business needs and translate them into technical requirements.
  • Facilitate change management and user adoption strategies, including training and support for end-users.
  • Monitor and report on program performance, including KPIs and success metrics, to stakeholders and senior management. This includes staying up to-date with program updates, feature, and best practices to drive continuous improvement and innovation within the organization.
  • Leadership and oversight of assigned team of Project Managers, FSM Administrators and FSM Developers.

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All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


To apply please email your resume to lchoe@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Irvine, CA
  • Job Type:
  • Experience:None
  • Education:None
  • Date Posted:7/26/2024
  • Contact: Lisa Choe (714) 587-3235
  • Pay Range: $150,000.00 - $165,000.00 Annually
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Job Reference: JN -072024-373114