Job Description
Job Title: Systems Administrator
Job Location: San Diego, CA 92008
Job Schedule: M-F; 8am - 5 pm.
Job Type: Direct Hire; 100% Onsite
Salary Range: $75,000 - $80,000
SUMMARY
Systems Lead will provide first-line support to our employees. This position is responsible for providing IT support and assistance to all members of the company, ranging from troubleshooting/resolving user issues to upgrading PC hardware/software. The successful candidate will not only be a quick learner, but also show the ability to work as part of a team and feel equally confident in an unsupervised environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform Tier 1 and Tier 2 Level Support for Windows Desktops and Server issues.
- Perform Tier 1 and Tier 2 Level Support for the Apple Desktops and IOS Devices.
- Provide superior customer service; possess strong communication (verbal and written) and interpersonal skills in a dynamic customer centric environment.
- Maintain processes and procedures, while adhering to established company policies
- Configure and install systems hardware or software and maintain server and domain security requirements.
- Plan and schedule the installation of new or modified hardware, operating systems, and applications software
- Resolve hardware and software interface and interoperability problems.
- Maintain systems configuration and manage the installation and integration of system fixes, upgrades, and enhancements
- Maintains network user accounts and related system administrative functions for Microsoft/Mac environments.
- Performs routine hardware and software maintenance on network equipment including builds, break-fix, warranty, troubleshooting and change control.
- Manage and maintain all backup and recovery processes.
- Supports all escalations from the IT Helpdesk; provides after-hours and on-call support (as needed).
- Supports all escalations to repair Networking Hardware and Software.
- Monitors and troubleshoots server and network performance; utilizes toolsets to proactively manage performance and operations.
- Creates and maintains all documentation related to WAN and LAN Security.
- Installs and Maintains Anti-Virus Software solutions for Workstations, Laptops and Servers.
- Works with IT Department Team to analyze and resolve problems associated with technical issues and recommends solutions for changing needs.
- Performs analysis, acquisitions, installation, maintenance, and upgrades of Windows Servers and other network hardware platforms, operating systems and software.
- Ensures that all network-related procedures and policies are documented including diagrams, disaster recovery, and all network software license compliance information.
- Authors technical documentation using MS Visio, MS Word and MS PowerPoint.
- Other related duties as assigned.
EDUCATION/YEARS EXPERIENCE
- 3+ years' experience working in a high-availability network environment.
- Proficient knowledge of Microsoft Active Directory. Hands-on expertise in all areas of Network Administration including Windows OS, Enterprise Backup Solutions, Email, Anti-Virus Solutions, Spam, Intrusion Detection and VOIP.
- Proficient knowledge with Apple iMacs, MacBooks and IOS Devices.
- MCSE, CCNA, A+ Certification Preferred.
KNOWLEDGE, SKILLS AND ABILITIES
- Experienced in hands-on Network Administration.
- Experienced with RAIDs, SANs/NAS, High Availability, Backups and Disaster Recovery.
- Experienced in HP, Dell and Apple hardware platforms.
- Experienced in supporting sy
To apply please email your resume to ahakim@ledgent.com