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Tier 1 Service Desk Technician

Date Posted: 1/14/2022

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Job Description

Tier 1 Service Desk Technician
Location: Must reside in either Portland, Oregon Metro area or Eugene, Oregon


Ledgent Technology is partnering with a premier managed service provider organization to help with their search to find a Tier ! Service Desk Technician. If you strive to be the best Tier 1 Service Desk Technician on the planet this might be the job for you!

Responsibilities:

  • Resolve issues high importance / low complexity issues on first contact like password resets, setting up VPN connections, adding or Removing Printers, resolving email issues, and AD updates.
  • Experience managing users in Active Directory and Azure Active directory.
  • Maintain and update client documentation as needed.
  • Identify and escalate critical issues to the Tier 2 and Tier 3 team.
Qualifications:
  • 3+ years in a help desk or call center role.
  • Basic knowledge of W7 and W10 operating systems
  • Basic knowledge of Microsoft Office applications.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to mbradshaw@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Portland, OR
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:1/14/2022
  • Contact: Megan Bradshaw (503) 444-3194
  • Pay Range: $0.00 - $0.00 Annually
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Job Reference: JO-2201-145876