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Technical Field Service Coordinator

Date Posted: 12/2/2021

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Job Description

Key Responsibilities:
?    Coordination of repairs involving vendors, clients and the timing of supplies across time zones. 
?    Update and maintain service records; including dates of service, parts used, technician
?    Demonstrate good judgement and problem-solving skills.
?    Ensure a positive customer interaction that includes a sense of urgency and customer satisfaction. 
?    Receive customer information such as requests and coordinate solutions. 
?    Collect and report customer and vendor feedback. 
?    Develop strong working relationship with vendors and deliver constructive feedback. 
?    Identify and escalate vendor and coordination improvement opportunities with Department Director as appropriate.
?    Establish collaborative working relationships with cross functional team members.
?    Triage general Customer Success tickets as needed through inbound phone calls or emails

Desired Skills, Attributes and Requirements:
?    3-5 years in a coordination role involving many moving parts
?    Strong attention to detail and able to multi-task
?    Excellent verbal communication skills including good listening skills and patience
?    Self-motivated and able to work independently
?    Proven ability to meet tight project deadlines
?    Proven strong writing skills that convey a clear and concise message 
?    Demonstrated ability to see problem solve and offer strategic solutions
?    Confident, rounded thinker
?    Engages interest and participation of others and has a collaborative approach to working together
?    Actively committed to team development
?    High levels of motivation, optimistic and action orientated
?    Excellent organizations skills and the ability to manage many activities with tight deadlines
?    Able to work cross-functionally and collaboratively with many stakeholders
?    Good understanding of customer deliverables and the impact of failure/cost of poor customer service

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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Job Snapshot

  • Employee Type:Full-Time
  • Location:Carlsbad, CA
  • Job Type:Pharmaceutical
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:12/2/2021
  • Contact: Jonathan Mason (858) 366-4632
  • Pay Range: $50,000.00 - $58,000.00 Annually
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Job Reference: JO-2112-141740