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Support Engineer

Date Posted: 11/29/2021

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Job Description

Support Engineer
Location: 100% Remote!!!!


Ledgent Technology is partnering with a client who is looking for a Support Engineer that is an autonomous problem solver and collaborator. 

ESSENTIAL RESPONSIBILITIES
* The Support Engineer works with the support team, engineers, product managers and business stakeholders to provide technical support for production applications.
* Troubleshoots, debugs, and documents programs or technical configuration.
* Provides production support including off business hours support in the event of major outages.
* Performs other duties as assigned to ensure the success of the team and the entire organization.

KNOWLEDGE SKILLS AND ABILITIES
* Strong motivation to create customer satisfaction through the delivery of high-quality end-user applications and by solving real problems for real users.
* Self-starter able to work with little supervision.
* Ability to debug code.
* Troubleshooting application issues at the client and/or server level
* Handle difficult situations with diplomacy and tact.
* Proven analytical and problem-solving abilities.
* Diagnose and solve problems creatively.
* Ability to communicate clearly to varied audiences in writing, by phone, and in person.
* Must work well in fast-paced, constantly changing environment.
* Must be a role model of Clinicient's Core Values:
People - our people are the difference.
Client Focused - our client's success is our success.
Trust - be honest and transparent.
Innovation - find a better way.
Fun - Enjoy the journey.
Excellence - Deliver exceptional results.
Teamwork - one team.


EDUCATION AND EXPERIENCE
* 3+ years of SQL experience.
* 3+ years of application support experience.
* 3+ years of experience supporting package installs, upgrades, and server configurations.
* Experience performing network diagnostics and/or knowledge of networking protocol.
* Experience with change management processes and software development lifecycle.
* Programming/Coding experience preferred.
* AZURE experience preferred.
* Delphi and C#.NET experience preferred.
* Experience working with EHR/EMR healthcare information systems and messaging will be highly considered above other candidates.
* Experience working with different data formats JSON, CSV, HL7, FHIR, C-CDA, EDI, etc.is preferred.
* Experience with integration engines like Mirth, Corepoint, Rhapsody, Cloverleaf, etc.is preferred.
* Ability to test/troubleshoot API and SQL issues and make solution recommendations is preferred.
* Experience with data extraction in relational databases including knowledge of ETL and T-SQL is preferred.
* Experience supporting healthcare workflows and knowledge of health industry terminology is preferred.
* Experience in a healthcare or healthcare support industry is strongly preferred.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories
To apply please email your resume to mbradshaw@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Portland, OR
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:11/29/2021
  • Contact: Megan Bradshaw (503) 444-3194
  • Pay Range: $0.00 - $0.00 Annually
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Job Reference: JO-2111-141277