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Help Desk

Date Posted: 11/24/2021

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Job Description

Responsibilities

  • Address technical support requests via phone, email, or in person, triaging requests and ticket queue appropriately, in order to resolve technical issues efficiently
  • Assist with hardware- and software-related issues and user training when needed
  • Manage/assist with conference room and in-office technology setup as well as new user technology onboarding including computer setup, Active Directory, VOIP
  • Create and update technical documentation

Requirements
  • Minimum 5 years working in a Help Desk environment, including experience with troubleshooting and PC repair
  • Degree in Information Technology, Computer Science, or related field
  • Experience with Outlook configuration and troubleshooting as well as Microsoft Suite and Microsoft OS

Preferred
  • Experience with network administration, Mac OS, and vendor relationships
  • Related certifications, such as A+, ITIL, etc.


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to mpieper@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Minneapolis, MN
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:11/24/2021
  • Contact: Mara Pieper (612) 252-4759
  • Pay Range: $50,000.00 - $60,000.00 Annually
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Job Reference: JO-2111-141100