Address technical support requests via phone, email, or in person, triaging requests and ticket queue appropriately, in order to resolve technical issues efficiently
Assist with hardware- and software-related issues and user training when needed
Manage/assist with conference room and in-office technology setup as well as new user technology onboarding including computer setup, Active Directory, VOIP
Create and update technical documentation
Minimum 5 years working in a Help Desk environment, including experience with troubleshooting and PC repair
Degree in Information Technology, Computer Science, or related field
Experience with Outlook configuration and troubleshooting as well as Microsoft Suite and Microsoft OS
Experience with network administration, Mac OS, and vendor relationships
Related certifications, such as A+, ITIL, etc.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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