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IT Project Manager

Date Posted: 12/3/2021

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Job Description

Company in north Dallas is looking for IT Project Manager.
It is contract to hire at around $45 per hour.
Some on site and some hybrid so must be local.


SUMMARY:
Project Management for development, implementation and operation of all guest-facing technology systems including web & mobile platforms; customer loyalty and marketing platforms; online and in-store ordering systems; digital asset and content management systems.  Manages relationships and expectations with third-party vendors.

 DUTIES

Digital System Implementation

  • Manage product life cycle for digital systems projects and deployments
  • Manage implementation projects including timelines, budgets, and vendor relations
  • Manage relationships and expectations of vendors
  • Ensure open and positive communication with our brand customers
  • Coordinate activities between IT teams, Marketing, Operations, Accounting and other related departments to ensure cooperative and timely solutions and deployments

Services & Operations
  • Aid develop and implement standards for digital deployments including for online ordering changes, website changes, POS menu maintenance requests, marketing window launches, loyalty/eClub campaigns, and more
  • Coordinate with software vendors to prioritize enhancement requests and bug fixes; manage the release cycle; coordinate with the testing and QA teams, pilot, roll-out, troubleshooting and support of new releases.  Ensure successful system-wide deployment without operational impact.
  • Deploy configuration changes and software updates to the restaurants timely, accurately and in accordance with established change control procedures.
  • Monitor the deployment of all changes to ensure completion. Follow-up on failed deployments and resolve issues.
  • Ensure the Restaurant Help Desk is aware of all product launches, system changes and cutovers, and has adequate troubleshooting, resolution and escalation procedures
  • Collaborate with Infrastructure and Support Services to ensure a seamless IT turnover for New Restaurant Openings
  • Identify, create and enhance processes to streamline and improve service delivery

QUALIFICATIONS:
 
  • Bachelor's Degree in Computer Science, Business Administration or related field required, or equivalent experience
  • 5+ years' experience of Project Management
  • Expertise in software development lifecycle (SDLC) processes with strong skills in defining functional requirements, translating those into technical requirements, and delivering technology solutions that meet business needs and deliver value
  • Expertise in defining digital business requirements within defined digital solution architecture and integrated platforms.
  • Experience building, delivering, integrating, and supporting online ordering, mobile apps, mobile pay, loyalty, CRM, and other digital platforms
  • Demonstrated management and decision-making skills concerning Information Systems policies, processes and procedures, with a proven track record of completing tasks and/or project within budget and on schedule
  • Fluent in project manager software tools Microsoft Project (or other project management software)
  • Full life cycle applications development experience, software development processes and methodologies, QA test processes utilizing test labs
  • Manage enterprise cross-functional project team to ensure full alignment and collaboration
  • Ability to manage multiple high priority initiatives in a fast-paced technical environment

 LANGUAGE SKILLS:
  • Must have the ability to express ideas persuasively and clearly
  • Must have good written and oral communication skills
  • Must have strong analytical skills
  • Must have the ability to organiz
    To apply please email your resume to lumartinez@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Addison, TX
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:12/3/2021
  • Contact: Luis Martinez (713) 730-7281
  • Pay Range: $40.00 - $50.00 Hourly
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Job Reference: JO-2110-136994