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Help Desk Analyst

Date Posted: 8/10/2021

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Job Description

Candidates must be local to Southern California 
Requires onsite work

Essential Duties and Responsibilities:

  • Works closely and collaboratively with the I.T. Team.
  • An integral part of the Help Desk call rotation. Provide timely resolution remotely or in person.
  • Enters all Help Desk requests and resolutions into the ticket system.
  • Creation and termination of user accounts for new and past employees. Including setup of computer equipment, phones and printers.
  • Manages and maintains employee information in Active Directory, including the addition and the deletion of members from security and distribution groups.
  • Maintains, manages and distributes loaner technology inventory.
  • Maintains IT assets, inventory and repair logs.
  • Thorough understanding of current PC operating systems, hardware configurations and peripheral hardware.
  • Maintains and monitors end-user workstations and productivity on local area network.
  • Troubleshoots computer problems, determine source and advise on ap-propriate action.
  • Performs a variety of maintenance, software installation, end-user sup-port to ensure end-user workstations and network performance meet firm user requirements
  • Assists in the configuration, installation and testing of network equipment, desktops, laptops and attached devices.
  • Effectively applies troubleshooting and problem-solving skills to various hardware and network problems in a timely manner.
  • Provides IT management with ideas for how technology and department services support can be more effectively used in the delivery of high quality services to the Firm's clients.
  • Maintains desktop hardware and software directly or through equipment manufacturer warranty.
  • Will participate in the team's weekly on-call support rotation.

Education/Experience Requirements:
  • High School Diploma or GED required; Associates or Undergraduate degree in information systems or related field preferred.
  • CompTIA (A+, Network+, Security+), Microsoft O/S, Microsoft Office Specialist, Microsoft 365 ser-vices suite, Cisco phones, Microsoft Intune knowledge preferred.
  • At least 3 years of relevant Desktop/Help Desk support and customer service experience in legal services desired.
  • Extensive working knowledge of PCs, network hardware, operating systems and software (including file server, workstation, printers, UPS devices, patch panels and networking protocols).
  • Knowledge, Skills and Abilities
  • Demonstrated ability to be self-driven and organized.
  • Deep knowledge and understanding of IT Service Delivery in Windows 10, MS Office 2016 frameworks, Microsoft 365, Microsoft Teams (and other interactive video applications), Citrix and other legal-specific software.
  • Ability to rapidly analyze issues, prioritize, anticipate consequences, make decisions and initiate action.
  • Interpersonal skills necessary in order to maintain effective relationships with partners, attorneys, staff and colleagues in person, by e-mail and telephone to provide information with ordinary courtesy and tact.
  • Provides effective client services and presents the department and firm in a positive light.
  • High degree of initiative and dependability. Ability to work with little supervision.
  • Exhibits dependability by being present and prepared for work as scheduled, appropriately uses time off policies, schedules lunch and breaks according to department needs.
  • Works well alone or in a team.
  • Ability to rapidly resolve issues, and recognize when escalation is necessary.
  • Work occasionally requires a high level of mental effort and strain when performing essential duties of the position with time constraints, interruptions and attorneys and staff driven by tight deadlines


We are an equa
To apply please email your resume to kshimada@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Irvine, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:8/10/2021
  • Contact: Kimi Shimada (714) 940-5420
  • Pay Range: $55,000.00 - $70,000.00 Annually
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Job Reference: JO-2107-127198