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Help Desk Analyst

Date Posted: 8/10/2021

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Job Description

Candidates must be local to Southern California 
Requires onsite work

Essential Duties and Responsibilities:

  • Works closely and collaboratively with the I.T. Team.
  • An integral part of the Help Desk call rotation. Provide timely resolution remotely or in person.
  • Enters all Help Desk requests and resolutions into the ticket system.
  • Creation and termination of user accounts for new and past employees. Including setup of computer equipment, phones and printers.
  • Manages and maintains employee information in Active Directory, including the addition and the deletion of members from security and distribution groups.
  • Maintains, manages and distributes loaner technology inventory.
  • Maintains IT assets, inventory and repair logs.
  • Thorough understanding of current PC operating systems, hardware configurations and peripheral hardware.
  • Maintains and monitors end-user workstations and productivity on local area network.
  • Troubleshoots computer problems, determine source and advise on ap-propriate action.
  • Performs a variety of maintenance, software installation, end-user sup-port to ensure end-user workstations and network performance meet firm user requirements
  • Assists in the configuration, installation and testing of network equipment, desktops, laptops and attached devices.
  • Effectively applies troubleshooting and problem-solving skills to various hardware and network problems in a timely manner.
  • Provides IT management with ideas for how technology and department services support can be more effectively used in the delivery of high quality services to the Firm's clients.
  • Maintains desktop hardware and software directly or through equipment manufacturer warranty.
  • Will participate in the team's weekly on-call support rotation.

Education/Experience Requirements:
  • High School Diploma or GED required; Associates or Undergraduate degree in information systems or related field preferred.
  • CompTIA (A+, Network+, Security+), Microsoft O/S, Microsoft Office Specialist, Microsoft 365 ser-vices suite, Cisco phones, Microsoft Intune knowledge preferred.
  • At least 3 years of relevant Desktop/Help Desk support and customer service experience in legal services desired.
  • Extensive working knowledge of PCs, network hardware, operating systems and software (including file server, workstation, printers, UPS devices, patch panels and networking protocols).
  • Knowledge, Skills and Abilities
  • Demonstrated ability to be self-driven and organized.
  • Deep knowledge and understanding of IT Service Delivery in Windows 10, MS Office 2016 frameworks, Microsoft 365, Microsoft Teams (and other interactive video applications), Citrix and other legal-specific software.
  • Ability to rapidly analyze issues, prioritize, anticipate consequences, make decisions and initiate action.
  • Interpersonal skills necessary in order to maintain effective relationships with partners, attorneys, staff and colleagues in person, by e-mail and telephone to provide information with ordinary courtesy and tact.
  • Provides effective client services and presents the department and firm in a positive light.
  • High degree of initiative and dependability. Ability to work with little supervision.
  • Exhibits dependability by being present and prepared for work as scheduled, appropriately uses time off policies, schedules lunch and breaks according to department needs.
  • Works well alone or in a team.
  • Ability to rapidly resolve issues, and recognize when escalation is necessary.
  • Work occasionally requires a high level of mental effort and strain when performing essential duties of the position with time constraints, interruptions and attorneys and staff driven by tight deadlines

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Irvine, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:8/10/2021
  • Contact: Kimi Shimada (714) 940-5420
  • Pay Range: $55,000.00 - $70,000.00 Annually
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Job Reference: JO-2107-127198