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Salesforce Administrator

Date Posted: 8/9/2021

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Job Description

Location - Greenwood Village, CO - Only considering local candidates
Type - Full Time, Direct Hire
Department - IT

Position Summary
This position focuses on the systems to support the Call Center Team, Marketing, and Sales teams, specifically Salesforce.com and associated systems. The Salesforce Administrator will be responsible for the management and support of CRM software, Salesforce, and its users. In addition to ensuring the continued success of Salesforce as CRM, the Salesforce Administrator will work closely with Operations and IT resources to support projects which enable an evolving workflow. This role will represent the needs of the business in determining system enhancements and customizations, acts as the primary "business owner' of these systems, and will serve as the administrator for the commercial business systems.

Responsibilities:

  • Act as Salesforce Administrator
  • Manage Salesforce user licenses
  • Ensure the continued success of the Salesforce CRM platform
  • Support projects which enable company's evolving workflows
  • Relay key issues to development and IT resources
  • Diagnose software issues and provide real-time solutions
  • Install and configure managed packages
  • Work with Sales staff to coordinate network training needs
  • Engage business end users to determine requirements for system enhancements
  • Prioritize system enhancements in consultation with business users, IT, and executives
  • Train end users and field staff in the proper use of enhancements and ensure compliance with use
  • Monitor data quality and overall system compliance
  • Manage data quality exception reports and escalate issues
  • Help to formulate roadmap for future system enhancements
  • Provide testing and quality assurance scenarios for customizations
  • Work to continuously improve business processes associated with Sales, Marketing, and Call Center functionality
Skills:
  • Problem Solving: highly motivated self-starter with a passion for finding improvements and creatively solving problems
  • Time-management: demonstrated ability to work autonomously, handle multiple tasks simultaneously, and meet deadlines
  • Technical: understand technical issues and how to troubleshoot
  • Interpersonal: work and communicate successfully with a full spectrum of individuals at all levels inside the organization
  • Communication: communicate effectively and confidently with Project Manager, key stakeholders, and end users
  • Enthusiasm: maintain a high level of energy and optimism during high-stress situations
  • Proven ability to quickly learn complex business processes
  • Strong technical skill as an end user
  • Comfort with using new technology
  • Ability to manage competing priorities
  • Strong organizational skills and personal discipline
  • Ability to create workflow/process flow diagrams for new and existing processes
Required Qualifications:
  • 3 years + of software support/ implementation
  • Salesforce Admin Certification
  • Experience building environments for over 1,000 users
  • Bachelor's degree in Business or related field or relevant work experience
  • Ability to use Microsoft Suite and Google Suite effectively
  • Experience with Salesforce CRM

Preferred Qualifications:
  • Experience working in the dental or medical industry
  • SCRUM/ Agile
Compensation and Benefits: $75,000-$90,000 base compensation DOE + 8% bonus

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US. 

In addition to your base compensation, depending on position, you may be eligible for a quarterly or annual bonus (potential bonuses are merit-based). Medical Insurance
To apply please email your resume to jledesma@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Denver, CO
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:8/9/2021
  • Contact: Jennifer Ledesma (303) 586-9349
  • Pay Range: $75,000.00 - $90,000.00 Annually
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Job Reference: JO-2107-126818