Candidate must be local to Southern California Requires 100% onsite work
The Sr. IT Analyst will provide hands-on leadership and support, focused on serving our client's restaurants and corporate staff by establishing and maintaining best-in-class customer service and support.
Proactively completes support tickets following the prioritization framework.
Answer questions and resolve IT system issues for restaurants, field-based personnel and home office staff via phone, email, remote desktop access and site visits
Coordinates with help desk resources from a variety of vendors in areas such as Point of Sale (POS), HR, Accounting and Operations. Maintains contact with vendors and identifies when issues need to be escalated.
Proactively communicate with IT leadership and affected customers to maintain SLA's
Install and troubleshoot software, hardware, and services in restaurants such as internet connections, firewalls, switches, phones, security cameras, scanners, alarms, etc.
Installs and supports software and hardware for workstations and mobile devices such as telephones, laptops, tablets, G Suite, and MS Office
Support and coordinate IT vendors during New Store Openings/Remodels, including on-site hardware installation and user training
Identifies when equipment needs to be updated or changed to meet the needs of users, developing recommendations and implementing changes
Assist in assessing and maintaining IT infrastructure such as servers, workstations, laptops, printers and phones.
Supervises 3rd party work to ensure professional and security standards are maintained
Trains end users on IT related systems, software, and processes.
Performs regular administrative functions such as telecom inventory review and invoice reconciliation
Provides ad hoc support for corporate meetings and initiatives
Skills and Abilities:
Curious, constantly considers the optimal way to achieve a task, focusing on short-term and long-term value
Stays up-to-date on technical changes in hardware and software utilized by the Company
Efficiency driven, always looking for better ways to perform duties and improve the scalability of the organization
Effectively communicate with all levels of the organization, simplifying complex technical information for non-technical users with confidence and humility
Clear documenting habits, including solutions and procedures for future use
Ability to solve hardware and software problems in a logical manner
Basic Microsoft SQL Database administration including user maintenance and disaster recovery validation
Education and Experience:
Bachelor's Degree in Computer Science, Engineering, Technology and/or relevant work experience preferred
Three to Five years of experience as an IT Analyst and/or Help Desk in a mid-to-large/multi state restaurant, fast food and/or retail organization with excellent customer engagement and direct-to-customer track record
Familiarity and experience working with Google Suite, Service Desk Ticketing Systems and/or vendor packages or applications focusing on customer interaction and direct-to-customer support
Excellent communicator with an ability to build consensus among cross-functional teams, including business partners and technical resources
Experience writing software scripts to automate tasks and/or connect with third-party APIs
Experience with Willing and capable of approximately 10% local and overnight travel
Willing and capable of regularly scheduled after hours and weekend on-call work
Valid Driver's License Required
Bilingual English/Spanish a plus
We are an equal opportunity employer and mak
To apply please email your resume to firstname.lastname@example.org
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