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IT Operations Manager

Date Posted: 7/20/2021

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Job Description

IT Operations Manager (IT OPS) will report to the CIO and serve as a member of the IT Team. The primary objective for this role is ensuring production systems are highly available and secure. The ideal candidate shall have a strong background running a busy IT Help Desk, directly supporting end-users, overseeing change management processes, supporting software development teams, and overseeing vendors.

Responsibilities:
* IT Help Desk
* Escalated Production Support
* Windows Active Directory / Office 365 Administration
* MAC End User Support
* Manage MSP and MSSSP Vendor(s)
* SolarWinds Network Performance Monitoring
* SolarWinds ORION Support
* Third Party Software and Applications Support
* Hardware Procurement
* Documentation of IT Infrastructure
* Implementer of IT Policies and Procedures
* Member of Disaster Recovery and BCP Team
* Participate in Incident Management
* Oversee IT change management processes
* Dev Team Support / DevOps
* Cloud PBX Support
* Ensure security of data, network access and backup systems
* Assist with forecasting
* Other duties as assigned

Skills and Qualifications
* Ability to work in fast paced environment
* Ability to be highly organized and to set priorities and deadlines
* Strong communicator, verbal and writing
* Critical thinker and problem-solver
* Degree in Computer Science, IT or related field (preferred)
* 4+ years' in a Technical management position

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to cmmoore@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Weston, FL
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:7/20/2021
  • Contact: Christopher Moore (954) 776-7474
  • Pay Range: $90,000.00 - $100,000.00 Annually
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Job Reference: JO-2107-124479