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IT Service Desk Technician

Date Posted: 7/20/2021

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Job Description

IT Service Desk Technician
Location: Portland, Oregon
Compensation: $18-$21/hour
Duration: 12 months (possible to hire)


Ledgent Technology has partnered with a leading ecommerce technology company in their search for an IT Service Desk Technician. 

Are you passionate about creating a positive customer experience?  Do you have the right mix of soft skills and technical know-how to effectively resolve customer's concerns? Do you have a track record of providing fast and accurate technical assistance? Are you a stickler for a well-documented support case and keeping customers up to date? If so this could be the opportunity for you!

Responsibilities:

  • Act as single point of contact, by taking ownership of customer issues reported and seeing problems through to resolution
  • Diagnose and troubleshoot technical issues related to hardware, software, account maintenance or connectivity
  • Track and document issues through to resolution, within the agreed time limits, providing prompt and accurate updates to customers along the way
  •  Properly escalate unresolved issues to appropriate internal teams (e.g. Network, Development)

Requirements - What Matters Most:
  • 1-2 years experience providing technical customer service support provided via phone and email
  • Intermediate MS Office skills, ability to work with multiple applications and windows simultaneously on computer
  • Experience supporting technical systems such as Windows, Mac OS, laptops, mobile devices, business applications
  • Ability to work in a fast paced, deadline-oriented environment to meet time constraints 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to mbradshaw@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Portland, OR
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:7/20/2021
  • Contact: Megan Bradshaw (503) 444-3194
  • Pay Range: $18.00 - $21.00 Hourly
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Job Reference: JO-2107-124188