Title: Sr. Desktop Engineer Location: Mt. View, CA Contract to Hire.
Summary: The Desktop Engineer provides escalated technical support to the hospital and other departments for this organization. The DE manages all issues related to Horizon View virtual desktop authentication (MFA), Imprivata support, security-related issues through Ivanti software, VDI iGel, and Dell thin clients, some network-related issues, experience with Win7/Win10. Epic interfaces, Telestroke units (Amwell), and any other medical-related applications. Responsibilities also include operational support for production systems, key business applications, and desktop resources. Ensures and proactively monitors performance issues. Assists with software upgrades, security patches, Epic upgrades installations, proactive environment performance monitoring, assists on hardware deployment and other system changes, as well as addresses break/fix tickets via ServiceNow. Creates documentation in support of policies and procedures as well as knowledge base references.
Duties and Responsibilities:
Manages all aspects of the Horizon/View VDI platform/Vmware Horizon View.
Develops strategies, understands business/endpoint needs, and deploying adequate solutions.
Works in collaboration with other tech teams, hospital staff to develop and support technology roadmaps.
Consistently develops and introduces efficiencies and automation to improve UX.
Recommends and assists in the development of technology roadmaps.
Proactively monitors for potential troubles (Utilizing ControlUp and other tools).
Coordinates support with tech personnel of any upcoming changes.
Provisions/Administer virtual desktop support, deployments, and upgrades for multiple customer sites.
Works with internal customers throughout in support of Follow-Me-Desktop (FMD) on the VDI platform.
A clear understanding of Horizon Agent and RDS host (RDSH), to support users connecting to applications and desktop sessions by using the display protocol PCoIP.
Provide escalation VDI support for a 24x7 hospital support.
Customer-centric, assist medical/nursing staff with a "white glove' approach.
Develop documentation, follow technical SOPs during deployment and troubleshooting.
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