Network Administrator Location: Portland, OR Compensation: $70-85k
Description: Ledgent Technology is looking for someone who has passion for technology and knows how technology is used to support the company goals and vision. This is a remote-worker position in an advanced Help Desk role supporting internal customers and internal systems. Your responsibilities are mainly to support the remote offices and workers as well as build and maintain our internal tools. Having excellent phone and customer service skills is paramount to being successful in this position. You will be responsible for supporting the remote offices in our 44 and growing locations. Having excellent phone and internal customer service skills is paramount to success in this position. Our Client is a diverse multimedia company sharing your favorite music, sports, and news across a variety of platforms. Whether it's on your phone, desktop, tablet, Alexa, Google Home, or in your car, our stations will enhance your journey. We hire and retain top talent who are unique, innovative, and vibrant. We believe in creating progressive products, world-class events, and building strong relationships in our communities. Responsibilities for this position may include:
Remote support for the operation of computers, software, and peripherals.
Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.
Desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
Configuring, installing, and supporting network and firewall equipment such as routers, firewalls, and managed switches.
Diagnosing hardware and software failures, communicating remediation plans to users, and provide status updates.
Supporting proprietary software and 3rd-party applications
Providing virtual assistance sessions using various remote desktop tools.
Developing and maintaining internal documentation and diagrams.
Developing end-user documentation and instructions.
Performing diagnostics, analysis, repairs, or replacement hardware for PCs, laptops, network equipment, and printers.
Following set policies and procedures when assisting clients to ensure proper handling of requests.
Contributing knowledge and updating information to maintain the Help Desk SOPs and training manuals for support.
Maintaining a professional attitude and appearance providing excellent customer service at all times, including maintaining a good work ethic and assisting others when needed.
Supporting continuous improvement in the process and quality of the operations.
Building effective working relationships with your internal customers and team members.
Must be self-motivated and adaptable to learning and understanding new technologies.
Must be able to prioritize and manage multiple tasks to meet Service Level Agreements.
Must have strong analytical, problem-solving, and decision-making abilities.
Must have the ability to work both independently and in a team environment.
Must be flexible to change and have the ability to work in a fast-paced environment.
Any other duties assigned by senior management.
Requirements of this position include the following:
8+ years experience installing, configuring, integrating, and administrating desktops on the Windows platform. (Knowledge of iOS, Linux, chromeOS are a plus)
5+ years experience as a Microsoft server administrator including Active Directory, Group policies, WSUS.
5+ years managing with Antivirus, Microsoft patching
3+ years configuring business class firewalls including NAT/PAT, ro
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