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Desktop Administrator (SCCM)

Date Posted: 12/1/2020

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Job Description

We are partnering with a leading Food Manufacturing company in Gardena, CA hiring a Direct Hire Desktop Administrator. This will be an onsite position.

Needs to have extensive experience in imaging using SCCM and maintaining SCCM 

Supporting Active Directory and basic LAPS experience. 


Description

The Desktop Admin's role is to ensure proper end-user technology operations, so that employees can accomplish organizational tasks without technological barriers. This includes, but is not limited to, managing end-users and their devices throughout their lifecycle with tools like Microsoft System Center (SCCM), assisting with Service Desk operations including creating, prioritizing, documenting and actively resolving end-user service requests, and identifying areas of improvement in the organization's end-user technology platform.

The ideal candidate will have expert-level problem resolution skills with experience using Microsoft System Center, remote diagnostics and help request tracking tools, and provide desktop support.


Duties and Responsibilities

· Actively monitor and manage Service Desk for technical support requests
· Prioritize and schedule tickets; escalate problems (when required) appropriately
· Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
· Build rapport and elicit problem details from users
· Facilitate communication and collaboration with the team and end-users as appropriate
· Identify and learn necessary software and hardware used and supported by the organization
· Perform hands-on troubleshooting and support at the hardware level, including installing, upgrading, and configuring hardware and software components as required
· Perform post-resolution follow-ups to service requests
· Assist with user onboarding and offboarding
· Assist with user device lifecycle management including inventory management
· Maintain client confidence and trust by keeping information confidential
· Install and configure computer hardware operating systems and applications
· Manage end-user devices and software with SCCM including inventory, patching, software deployment, OS upgrades, and new system imaging
· Assist with the development, implementation, and administration of end-user device patching strategy for local and remote devices
· Support voice, data, and video conferencing equipment
· Identify and propose system and application fixes for performance bottlenecks
· Must be willing to be on-call based on rotation and available to respond to emergencies
· Perform related duties consistent with the scope and intent of the position

Requirements (Knowledge/Skills/Experience):

· Degree or Certification(s) in relevant field
· Minimum of 5 years' experience supporting end-users and their technology
· Ability to multitask, manage and prioritize requests efficiently
· Familiar with ITIL Service Desk, Change and Problem Management processes
· Expert level understanding of Windows 7 & Windows 10 in an Active Directory environment
· Moderate level understanding of Active Directory Users, Groups, Containers
· Moderate level understanding of networking including IPv4, DNS, DHCP, VLAN, Wi-Fi, OSI model
· Experience with user onboarding and offboarding in an Active Directory environment
· Moderate level understanding of Group Policy
· Experienced working with Windows file & print servers
· Experienced with file NTFS and Share permissions
· Basic knowledge of MacOS and iOS for common end-user support and training
· Expert level understanding of all Microsoft Office products
· Experienced in Microsoft SCCM user and device management
· Experienced with Microsoft 365 inclu
To apply please email your resume to ywest@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Gardena, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:12/1/2020
  • Contact: Blair West (714) 940-5420
  • Pay Range: $0.00 - $90,000.00 Annually
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Job Reference: JO-2010-100926